- Accounting and Finance
- Administrative Support
- Art, Fashion and Design
- Banking and Financial Services
- Beauty and Spa
- Computers and Technology
- Community and Public Service
- Customer Service
- Education and Training
- Entertainment and Media
- Fitness and Recreation
- Food and Beverage
- Funeral Services
- Green Jobs
- Human Resources
- Humanities and Liberal Arts
- Installation and Maintenance
- Law Enforcement and Security
- Manufacturing and Production
- Marketing, Advertising and PR
- Natural Resources and Agriculture
Account Manager/Solutions Manager, January 2011, Current, American Payroll Association, San Antonio, Texas, United States, Developed and presented reports at summer and winter board meetings. Established new measurement and reporting systems to improve quality of customer care. Analyzed customer needs, volume potential, discounts, price ranges and planned sales campaigns to achieve the company objectives. Managed up to 18 external tradeshows annually for the association. Managed the association's annual conference expo and sponsorship development with over 110 exhibitors and sales totaling over one and a half million in revenue. Managed National and International In-House sales, implementation, and delivery until completion. Bringing in $500,000 in revenue. Virtual Event Manager overseeing full process from contracting platform to managing the full scope for the project bringing in over 4,000 registrants, 10 vendors, and setting up to 10 virtual workshop sessions. Managed seven budgets for various internal programs. Managed large vendor accounts, including the top spending vendor with annual campaign totally $474,000. Managed up to 20 national and international sponsored webinars annually.
Would like to use my experience as an addition for great customer service. Use my abilities to work great with other to obtain new skills. To improve everyday to ensure a successful business work place.
Teacher Assistant, 07/15, Present, The Gardner School, Northbrook, IL, , Encouraged children understanding of others and positive self-concepts to contribute to their emotional and social growth. Ensured an educational, concerning and secure environment for the children. Taught children healthy and personal routines such as eating, toilet habits and resting. Ongoing communication with staff and parents.
Seeking a full time position in a professional environment that enhances my current skills, offers growth, benefits and a negotiable salary.
Collections, July 2010, July 2011, Farmers Home Furniture, Rincon, GA, United States, Dealt with client problems and complaints keeping cordial and helpful. Trained the client service department on customer service and phone skills. Trained the customer service department on the use of the telephone and computer systems. Helped clients to locate articles, explained features and contrasted different models. Explained clients the terms of warranties. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests. Described the financing options and handled the paperwork required for making a sale. Reconciled payments with total sales.
Work full time in a responsible capacity commensurate skills, experience, and education in a challenging environment that will allow me to grow professionally.
Production Assistant, Marketing and Social Media, 2010, Present, CruiseBuzz.net, Irvine, California, USA, Promotion of different cruise brands and itineraries through photography and blogging on location for the website, blog and social media. Editorial and public relations for the CruiseBuzz brand. Interaction on Twitter cruise chats representing CruiseBuzz and promoting current highlighted brands. Posting photos, tweets and info on highlighted trips to Twitter, Instagram and Facebook. Promoting CruiseBuzz.net through all available social media and print avenues. Direct research on cruise industry trends and competitive dynamics.
Loyola Marymount University, 2019, Los Angeles, CA, USA, Electrical Engineering, Bachelors, Overall GPA: 3.45
Special Agent, September 11, 2014, September 28, 2016, Air Force Office of Special Investigations, Patrick AFB, Fl, US, Reviewed and analyzed legislation and public policy to promote community interests. Classified and distributed mail. Guarded different public and private establishments to detect, dissuade and solve crimes. Dissuaded and warned bad behaviors. Maintained my fitness levels. Examined equipment and machinery to discover possible tampering. Assisted to regular training programs. Installed and handled communications devices. Manipulated, manage, maintain, and account for 52 weapons and over 8,000 rounds of ammunition for 2 separate offices and 12 Special Agents. Coordinate, plan, develop, and conduct criminal, economic crime, counterintelligence, force protection, personnel suitability, computer crime, and technical services investigations. Prepare detailed reports of investigation for Air Force leadership, process evidence, and conducts interviews of victims and witnesses and interrogations of persons suspected of violating the Uniform Code of Military Justice and other state and federal crimes. Identify, seize, preserves and safeguards evidence and requests laboratory analyses thereof. Conduct lineups and fingerprints suspects. Conduct economic, violation of public trust and environmental crime investigations. Document investigative activity in management information systems and provides detailed reports to command and legal authorities for their action. Provide testimony in legal proceedings and regularly briefs command officials on the status of investigative services. Liaison with local, state and federal law enforcement agencies across seventeen Florida counties expanding the offices capabilities and building good working relationships across other Law Enforcement partners. Administer oaths to obtain signed statements from persons interviewed or interrogated. Execute crime scene processing and searches. Investigate allegations of espionage, sabotage, terrorism, subversion, and major security violations. Develops human source networks to obtain critical and timely threat information. Collects, analyzes, documents and expeditiously reports threat information to the appropriate command authorities. Manages personnel suitability investigations, protective service operations, provides technical surveillance countermeasure support, and conducts special inquire investigations. Produce offensive counterespionage operations targeting foreign intelligence services. Carry out defensive and awareness briefings on threat posed by foreign intelligence services, terrorist, subversive groups and other threats.
Cook / Cashier, November 2015, Febuary 2016, Little Caesar's Pizza, Kankakee, Illinois, United states, I worked as a jack of all trades, I made pizzas, I took orders over the phone, I worked the cash register, and I closed the store.
Assocate, March 2015, September 2016, Kroger, Russellville, Arkansas, United States of America, Assisted customers and answered all their questions about our products. Assisted clients to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers' needs. Dealt with the cash register, returns and exchange requests. Designed and arranged the window and store displays in the most attractive way for clients. Explained and demonstrated products to customers to help them to make purchases. Dealt with payments using credit card machines and totalized sales on daily basis. Promoted our products within the store. Checked inventory levels and sales to order exactly what was needed. Promoted our products through different events and activities such as advertising campaigns to originate customers' interest and to increase sales. Stocked the shelves and did inventory
Self-directed individual with a management style that encourages people, fostering an environment and corporate culture which promotes personal growth. Over the last 25 years, I have been involved in overseeing all aspects of successful restaurant chains in a very competitive industry and geographic environment. The skills I have developed and the companies I have worked for include the following:
AM Kitchen Supervisor, August 2014, December 2015, Phoebe's, Syracuse, NY, USA, Prepared daily specials and soups for lunch while maintaining prep levels and ordering for AM hot line as well as Banquet production.
Sales, OEM Sales, Europea Sales Director, Technicold Operations Manager, 1996, 2016, Northern Lights Inc, dDeerfield Bch, FL, , Directed sales actions, trained sales staff and evaluated performance and results. Analyzed customer needs, volume potential, discounts, price ranges and planned sales campaigns to achieve the company objectives. Organized activities of all the workers involved in marketing, promotional activities and media to obtain campaign approval. Consulted with clients to know their expectations and worked under budget limitations. Directed production teams tasks and supervised production staff. Collaborated with the upper managment to perform in the most efficient way to meet the company's expectations. Consulted with purchasing department to maintain supply chain distribution. Consulted with engineering department on new product development and refinements to existing products. Offered continuous production analysis to control forecast and capacity. Negotiated fees and supervised performance. Managed daily operations, dealt with customers and supported and worked with the management to motivate growth. Consulted with management and directed an evaluation to detect training needs. Coordinated efforts with other departments to meet customers' expectations. Managed development of materials on strategy to be presented to internal and external audiences.
Part-time Minister, August 2013, January 2016, Lone Tree Church of Christ, Lone Tree, CO, USA, I preached one to two Sundays every month, resulting in many hours of public speaking over time I taught adult Bible classes on Sundays and Wednesdays I contribute to a church-supported blog ministry by writing occasional articles and reviewing content, and I also have written several articles for various other blogs I have been the guest teacher at a Bible college in Ghana, West Africa on two separate occasions while volunteering for and participating in community outreach in local villages
Nursing Director, Outpatient Services, July 2008, Present, Shriners Hospitals for Children, Shreveport, Louisiana, USA, Directs daily operations of Outpatient Services, Child Life Department and Case Management Responsible for Telemedicine and Outreach programs Ensures compliance to standard practices Monitors service quality, evaluates outcomes for Performance Improvement Prepares annual department budgets; Monitors monthly variances Assists in coordinating information technology through knowledge and use of the Electronic Medical Record Presents health care educational programs for hospital staff in Nursing Grand Rounds Initiated hospital wound care program Represents the organization at professional and community events Serves on the following hospital committees: Medical Executive Committee, Multi-disciplinary Committee, Infection Control Committee, Code Blue Committee, Safety Committee, Recruitment and Retention Committee, Ethics Committee, Employee Recognition Committee, Revenue Cycle Committee, Pediatric Nursing Conference Committee
Staff Writer, 07/10/15, 11/01/15, Sports Grumble, New Orleans, LA, , Sports Grumble was first ever position as a writer online. It was an unpaid position that allowed me to share my opinions on all sports, including fantasy. It was a cool experience that helped me learn some basics about wordpress and online writer. Here are some samples. http://sportsgrumble.com/dont-avoid-jamaal-charles-on-draft-day http://sportsgrumble.com/dynastyleaguekeepers http://sportsgrumble.com/fantasy-football-draft-day-advice http://sportsgrumble.com/week-8-fantasy-football-rankings-2
Cashier, 11/2015, Present, Coles, Doncaster, Melbourne, Victoria, Australia, I am employed at one of the most popular Coles stores in the state, and therefore have experience in working in a busy environment. As part of my role as a customer service employee, I would... Operate a cash register and handled money - cash and credit card. Operate self service machines and supervise the area. Communicate with customers in a polite and friendly manner.