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Director of Coaching Services, July 2015, Present, Professional Compounding Centers of America, Houston, TX, USA, I provide assistance to prospective owners looking to establish their own independent pharmacy practices. The assistance program includes location analysis, loan options, regulatory requirements, pharmacy design, and start-up costs (operating systems, equipment, inventory, working capital requirements, etc.). I also write business plans for owners seeking financial support from lenders which includes market analysis, marketing plan assistance, and 3 years pro forma financial reports. I also provide ongoing business coaching services for pharmacies that are already in operation. Services include analysis of pricing structure, cost of dispensing, marketing practices, and all human resource related issues (hiring, employee performance, company culture, wages and employee compensation, terminations). Services also include consulting on market current conditions and pharmacy regulations. I provide coaching on pharmacy and physician relations and design clinical marketing material for my clients. Our department collects financial reports from our entire client base which then allows us to determine industry benchmarks for sales, costs of goods sold, payroll expenses, occupancy expenses, and operational expenses. We then use these benchmarks to create budgets for our clients and analyze their financial performance. Financial ratio analysis is also performed for our clients. In addition to my business coaching duties, I serve as group coordinator and facilitator in PCCA's Concierge Program. The program is designed to bring together the top leaders in the compounding pharmacy industry and allow them to share best practices. These industry leaders represent the most innovative and successful owners in the compounding pharmacy profession. I coordinate the scheduling, outline the topics for discussion, and provide regulatory perspective.
Team Member, November 2012, Current, Olive Garden, Jackson, MI, United States, In this position it was my role to make sure new team members were given every opportunity to succeed and help them gain confidence in their position. I also led one on one discussions with servers about how to improve their performance and make sure guests always leave happy. With Kelly's help, we were able to improve 90% of our servers' scores to 80% or above. I did this by discussing attention to guests and ways of increasing the guests positive perception of The Olive Garden. I also led sales skill sessions to help servers improve P1 scores. I have spent time learning the procedures of the Olive Garden to go service, with the idea in mind that this is a major focus for the company moving forward. In all of these areas, I have learned valuable skills in guest satisfaction, efficiency and labor management.
Sales Representative, 6/8/2015, Present, Croach Services, Portland, Oregon, United States, Directed sales actions, trained sales staff and evaluated performance and results. Analyzed customer needs, volume potential, discounts, price ranges and planned sales campaigns to achieve the company objectives. Directed research on industry trends and competitive dynamics. Directed sales actions, trained sales staff and evaluated performance and results. Managed daily operations, dealt with customers and supported and worked with the management to motivate growth. Consulted with clients to know their expectations and worked under budget limitations.
Entry-level Licensed Practical Nurse position that will give me an opportunity to expand on my experience, while pursuing my passion in providing quality health care to residents.
Teacher, 1994, Present, Mansfield Independent School District, Mansfield, Texas, United States, Taught social studies and coached basketball and tennis
Carhop, August, 2015, Current, Sonic Drive-In, Laveen, Arizona, United States, As a Carhop for the last two years my duties included the following and more: 1) Serves food and refreshments to patrons in cars: Takes order and relays order to kitchen or serving counter to be filled. 2) Places filled order on tray and fastens tray to car door. 3) Total and present check to customer and accepts payment for service. 4) Remove trays and stack dishes for return to kitchen. 5) Sweeps service area with broom. 6) Prepares fountain drinks, such as sodas, milkshakes, and malted milks. 7) Restock service counter with items, such as ice, napkins, and straws.
Regional Account Manager, 4/2014, Present, RDO Integrated Controls, Anaheim, CA, , Responsible for Southern California UAV sales, Orange County GPS/Machine Guidance Sales and Rentals • Ground up development and management of Southern California mapping/inspection UAV market. • Management of GPS/Machine Guidance market for Orange County. • Direct sales and business development functions, including new product roll-outs, key account management, contract negotiations, product training, coaching and mentoring. • Full oversite from sale to customer implementation of technology. • Exceeded budget and margin projections year one and two. • Daily CRM management. • Owner/Executive level daily interaction.
CNA, 06/1998, 01/2010, Protocall, Philadelphia, PA, USA, Assisted Psychologists, Psychiatrics, and Rehabilitation Therapists with the rehabilitation process of emotionally and mentally imbalanced, developmentally delayed, and suicidal patients. Assisted with de-escalating potentially violent situations to maintain a safe environment. Interview new patients to assess their mental health status and to record their mental health and treatment history. Organize and supervise patients in developing work skills and participating in social, recreational, and other therapeutic activities that enhance interpersonal skills and develop social relations. Accompanied patients to and from wards for medical treatments, religious and recreational events. Record and maintained records of patient condition and activity, including vital signs, weight, eating habits and behavior. Organized, supervised, and encouraged patient participation in social, educational, and recreational activities.
Assistant Store Manager, March 2015, January 2017, Lowes Home Improvement, New Bern, North Carolina, United States, Assisted clients to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers' needs. Informed clients about existing financing options and prepared documents required. Oversaw and organized the customer service staff activities, as well as personnel performance. Supervised and evaluated cashiers and sales associates performance. Hired and trained sales associates. Dealt with work schedules and assigned duties and responsibilities to each worker in the store. Answered client questions and was in charge of customer complaints. Traced inventory, ordered merchandise, controlled sales, reconciled cash and receipts. Determined where and how our products had to be displayed to maximize margin. Market trainining designee for all new assistant store manangers.
Having experience within the ropes of customer service i'm seeking the opportunity to enter the restaurant world. Within my prior escrow positions i had specialized in liquor license transfers as well as sales of many restaurants, bars, and clubs. Having the advantage of understanding the risks as a liquor license holder i feel i would be a great candidate to hold my responsibilities to a higher caliber. My social persona, and ability to hold conversations within any demographic would collaborate greatly with my ability to handle heavy volume workflow and multi-tasking. With this being said, i see myself growing as a great team player for your establishment.
To obtain a position that incorporates interpersonal skills, communication, leadership and client service to achieve optimal business results and a gratifying experience.
Lead Front Desk/ Returns Dept., Sept 2010, April 2016, Bodek and Rhodes, Norton, MA, USA, 5+ years receptionist/multi-line phone experience. Trained new hires. Answered customer queries in person, by telephone and via e-mail messages. Manage incoming orders on computer. Fix any problems we receive in order to satisfy customer needs Able to use copy/fax machine Greeted and directed professional visits. Processed customer returns in order for them to receive their credit.
Registered Nurse, October 2012, Present, St Mary's Hospital, Grand Junction, Colorado, USA, From 2012 to present I have been a Registered Nurse, I have worked at St Mary's since 2000 starting out as a CNA and becoming an RN in 2012. I have been in the Cardiovascular ICU recovering patients from post open heart surgery, critical patients on ventilators, post Myocardial attacks, traumas, hypothermia and Septic patients. I monitor vitals every hour obtain specimens and help perform sterile procedures. I also am a Shift Supervisor over the Critical Care service line and have been doing this for 2 years. I help run and maintain patient throughput from ER to OR to medical areas, respond to in house Codes, respond to MI's in the ER and continue to help, run and maintain ICU nurses and patients. I am certified with ACLS, PALS, BLS, and TNCC. While I have been in the Critical Care I offer medical care in a hospital setting under the control of a physician. I collaborate with the physicians to plan and complete patient treatment. I help monitor and report achieved and non achieved treatment goals to physicians. I also work closely with families and patients to help advise and inform patients about drug interactions, secondary effects and doses.
Substitute Teaching, August 2014, December 2015, Richland R-IV School District, Richland, Missouri, USA, Substituted in variety of grade levels and content areas. Grades K-6th.
Office Assistant, 2012, 2015, Zane M Pic Attorney at Law, Greeley, Colorado, United States, Answered customer queries in person, by telephone and via e-mail messages. 3 years receptionist/multi-line phone experience. Created and maintained new filing systems. Organized Director's calendars, travel arrangements, meetings, and events; Customer billing, set-up of new jobs and maintenance of current inventory pricing.
A diverse background of various traits, including analytical skills, organizational skills, engineering and designing electrical distribution, with a promising future in engineering, project management, and oil field maintenance.
Elsinore High School, 2010, Lake Elsinore, California, United States, Athletics, High School Diploma, Maintained a 3.8 GPA while competing in Water Polo and Swimming for all four years.
My goal as a Nutritional Life Coach is to inform people about the natural medicines that are available through incorporating organic whole foods, herbs and herbal teas in their daily routines. I am especially devoted to enthusing the younger generation to make better choices through healthy eating choices and exercise.