A cover letter might seem like an optional extra when you come to apply for a job, but a masterfully written one can be a real door opener. Never underestimate the impact that any contact you have with a potential employer could have, both positive and negative. Your cover letter is likely to be the first thing a recruiter learns about you, so taking the time to write one which showcases your talents is well worth it.
That's not to say it's an easy thing to do - striking the right tone, including the most important information and finding the words to convey your intentions can all seem like daunting prospects. However, there is a wealth of advice and information available on everything from the best way to structure your letter to how to address it. We've pulled together some of the most helpful advice to accompany our customer service manager cover letter sample to make it as straightforward as possible for you to write on yourself.
Dear Mr. Chaplin,
Did you read the recent article about the science behind customer service, published in CS Monthly magazine? I conducted the research that the article was based on using reports I designed to extract measurable metrics from our CRM database.
As such, I believe I would be perfect for the role of customer service manager with Quality Corp as I understand you have plans to introduce a more rigorous monitoring system for your customer service operatives. I would love to help you to achieve your goal of responding to all inquiries within 24 hours, and I am confident that I could help identify ways to streamline your systems and make them more efficient.
During my time at ExcelEx, I completed a number of training courses, including modules in customer retention, CRM strategy, program evaluation and data analysis, so I could take an active role in your planned service review.
I was interested to see that you are looking for a candidate who has an understanding of ISO standards. My current company has just started investigating the possibility of working toward this, and I have been involved in researching what is involved and assessing our readiness for taking on the challenge, so I have a working knowledge of how the standards are applied when it comes to customer care and complaints handling.
Since spotting your job listing, I have spent a considerable amount of time on your website and looking at your social media, and I have come up with some ideas that I think could help your customer services team to manage online reviews. Would it be possible to schedule a call to discuss them?
Thanks for your consideration and I look forward to hearing from you soon.