Desktop Support Resume Sample

One of the most important and effective methods you have for introducing yourself to potential employers is a well-crafted resume. If this document presents a good impression, you may find that it’s much easier to get to the interview part of your job search. In fact, a strong resume may help you navigate the interview. Having already provided much of your best information in the resume, you’ll have more freedom to discuss aspects of the job and answer hiring managers’ questions. You’ll want to include examples of achievements to demonstrate your skills and provide specifics regarding some of your finest qualifications. How can you be sure you’ve included the right information? Use our desktop support resume sample as a writing guide. This document could serve as a document against which you might compare your own. It’ll provide examples of attention-grabbing content, professional formatting tips, and tips for impressing potential employers. You may identify ways to improve your existing resume or get the start you need to create a new document.

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Hunter Jefferies Bozeman, Montana 11111 • hunterjeff@anymail • 555-874-34784

Summary

Friendly desktop support technician with five years’ experience dealing with computer applications, hardware, and operating systems. Supported more than 1,000 users, achieving record for level of productivity two years in a row. Excellent problem-solver with MCSE and CCNA certifications.

Skills and Qualifications

Thorough grasp of TCP/IP configuration, MAC OSX, and Microsoft Windows
Skilled at trouble-shooting issues related to software, hardware, LAN and WAN, and operating systems
Familiarity with many brands (and non-brands) of laptops, laser printers, PCs, and peripherals
Demonstrable ability to resolve user issues using a variety of remote access tools
Documented history of successfully responding to inquiries and tickets with positive and timely results
Confident, patient, and able to remain professional when dealing with clients

Work Experience

Head Desktop Support Technician February 2016 - Current LANWAN Networking Team Bozeman, MT

Set up network user accounts and permissions, reset passwords, and administered group policies
Diagnose and troubleshoot technical issues with network security, restoring and backing up initiatives
Optimize performance by analyzing and fine-tuning LAN, resulting in 35% increased efficiency
Provide desktop support for over 1,000 clients in locations dispersed over two cities
Serve as technical team lead for 10 technicians working in Bozeman and satellite locations

IT Desktop Support Technician July 2014 – February 2016 Bozeman Systems Bozeman, MT

Oversaw functionality of all PC/MAC desktops throughout company, provide printer support
Assisted systems administrators as necessary, acted as lead on help desk, and completed documentation relevant to those services
Increased data security by suggesting and implementing updated version of SafeData software, decreasing losses and reducing unauthorized access by 27%
Devised rotation system for support team, simplifying troubleshooting process and reducing response time by several minutes. Written directions for handling help desk calls and complaints are still in use
Responded to phone, email, and face-to-face requests for technical support

Computer Repair Agent November 2012 – July 2014 Big Box Entertainment Bozeman, MT

Troubleshot application and network issues remotely with 100% success rate
Resolved hardware issues in person and over the phone
Traveled to customer homes to identify and correct hardware, application, and software issues
Exceeded standards of productivity and awarded MVP for customer satisfaction three times and quality repair five times
Mentored three new employees and created work standards for new repair agents

Education

BS in Information Technology, 2014 University of Montana

Certifications

CompTIA A+, MCSE, and CCNA Advanced Desktop Support Technician MCDST Certification

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Is This a Good Accounting Clerk Resume? Let’s Check

Does the desktop support resume sample demonstrate the applicant’s familiarity with the technical skills necessary to perform IT support tasks? In addition to listing isolated skills, the resume includes examples of those skills in action. The Summary and the entries in the work experience section provide helpful specifics and plenty of measurable outcomes, such as “increased data security by suggesting and implementing updated version of SafeData software, decreasing losses and reducing unauthorized access by 27%” and “devised rotation system for support team, simplifying troubleshooting process and reducing response time by several minutes. Written directions for handling help desk calls and complaints are still in use.” Employers won’t have to dig into the document to find this information. Everything appears in an easy-to-read bulleted format.

Did the resume writer include accomplishments and qualifications that are most likely to impress hiring personnel? Absolutely! The applicant behind the desktop support resume sample uses it as a marketing document, rather than a cumulative list of skills and experiences. Additions to the document, such as “optimize performance by analyzing and fine-tuning LAN, resulting in 35% increased efficiency” and “exceeded standards of productivity and awarded MVP for customer satisfaction three times and quality repair five times,” show rather than tell that this applicant is a great catch.

Look through the work experience listings. Does the resume show a progression of responsibilities? Employers are glad to find applicants who have learned and improved from each position. The desktop support resume sample shows this progression from “resolved hardware issues” to “oversaw functionality of all PC/MAC desktops throughout company,” and finally, “provide desktop support for over 1,000 clients.” The applicant also progressed from “mentoring” fellow employees to a position as lead technician over a team of 10.

Has the applicant successfully used the skills and work experience sections to draw attention to the most desirable IT support qualities? Throughout the resume sample, there are plenty of examples of those qualities necessary for outstanding IT support technicians. These examples include “thorough grasp of TCP/IP configuration,” “troubleshot application and network issues remotely with 100% success rate,” and “increased data security … reducing unauthorized access by 27%.”

Is the education section limited to those experiences that show the applicant has the appropriate educational background? Yes. Current certifications may be even more important than college degrees and these are clearly listed in the education section of the desktop support resume sample, including the Advanced Desktop Support Technician certification. The section also lists a pertinent bachelor’s degree.

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The Most Important Desktop Support Resume Sample Takeaways

A well-written resume is one of the first steps to take when seeking after a better job. Make sure your resume follows best practices, including the use of quantitative metrics, an easy-to-read bullet format, and skills backed up by specific details. Keep the content of each section relevant and choose a variety of verbs for each bulleted responsibility in the work experience section. Do you need a little more help? Check out the included resume builder that supports the desktop support resume sample.