To help you start writing your own document, we created a PDF of a customer support resume sample. Our sample helps you determine what information a recruiter looks for and how to best organize it to draw in the reader and keep him or her engaged. When you use it conjunction with the writing tips and tricks we included, it will be easier to gain the attention you need to find the job you want. A bit of guidance and some hard work will go a long way toward helping you reach your career goals.
Customer Support Resume Sample
Qualified customer service representative with more than a decade of experience working in call centers for fashion, restaurants, insurance agencies, and a range of other companies. Specialties include upselling products and dealing with customer complaint escalations. Friendly, courteous, and professional at all times, including in high-pressure situations, which has resulted in more than 20 awards.
- Multiple customer management platforms for both Windows and Mac operating systems
- Insurance, non-profit, and retail call center experience
- Troubleshooting skills
- Conflict resolution
- Policy and accounts changes
- Sales experience
- Shift leader experience
- Fluent English and Spanish speaker
The Fashion Company, New York, New York
- Assist customers with shopping by phone, including finding specific products, making recommendations based on needs, and working to sell related products
- Resolve conflicts regarding shipping, product quality, price, or other issues satisfactorily with an average of a 70% customer retention rate
- Train new customer service representatives in using proper verbiage, answering phones, upselling products, and deescalating customer conflicts
- Create and update tickets for each phone call to ensure other representatives have a thorough understanding of the situation if the customer calls again
- Meet with HR regularly to discuss which employees are thriving, which might benefit from further training, and which are not successfully completing their jobs
Third Party Calling, New York, New York
- Managed multi-line phone systems for multiple companies, including restaurant services, fashion companies, insurance agents, and other retailers
- Earned the award for “Customer Service Representative of the Month” 20 times in five years
- Assisted the department manager with creating a job training program that was informative, engaging, and provided relevant information that would help new representatives succeed
- Acted as a shift leader, assisting representatives with computer issues, call escalations, and other situations as needed
- Answered an average of 100 calls per day with a 90% caller satisfaction rate
University of New York, New York, New York
Bachelor of English, 2010
University of New York, New York, New York
High School Diploma, 2006
The High School, New York, New York
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Is This a Good Customer Support Resume? Let’s Check
Although most customer support representatives don’t need more than a high school diploma to find work, it is still important to include an education section. This applicant provided a solid education section that detailed her high school experience, completed English degree, and ongoing business management degree. However, keep in mind you don’t need to include the high school information in most cases, so don’t feel you must do so if you have other education to list. Avoid providing high school information if it will create a gap in the dates on your resume.
In customer service fields especially, hiring managers want to see percentages or other numbers that prove the applicants can attain measurable results. The applicant in this customer support resume sample provided several bits of quantitative information in the section for work experience, including the number of times she won a specific award and her customer retention rates.
The professional summary in this resume sample provides interesting and relevant information right off the bat. The applicant mentions her job titles, the types of places she’s worked, and how long she’s worked in the field in the first sentence. In the second sentence, she mentions that she’s best at selling more products and deescalating customer complaints. She uses the final sentence to provide a list of soft skills and mention that those skills have earned her 20-plus awards in her field.
The applicant in this customer support resume sample created a thorough list of skills and listed them according to their order of importance. The solid list includes information about types of calls she handles, the types of software and operating systems she can use, her fluency in multiple languages, and her ability to train new representatives, which provides a well-rounded yet easy-to-read glance at her abilities.
This customer support resume sample is well-organized. The applicant uses bold headers where they are necessary to draw in the reader’s attention. Her use of bullet points to provide detail makes the resume easy to skim, which saves time for hiring managers. Finally, she uses proper spelling and punctuation and knows which tense to use for which experience listings.