Considering you are the face of a company, landing a job as a front desk personnel takes an effective resume to attract the attention of hiring managers. A strong document demonstrates traits and experiences that show you are a top candidate for the position. While it can sometimes be difficult to get started, using a resume sample is a great way to understand what to include and how your resume should look. We have included a front desk resume sample below to help guide your efforts.
Including the right information and formatting it in a way that gets noticed are both important aspects of creating a strong resume. Our sample demonstrates the types of items to include in the summary, skills, work experience, and education sections. We also point out specific strengths of the resume to help you be as detailed and effective as possible. Writing a document that illuminates why and how you would be a great employee is sure to increase your chances of getting the job you desire and deserve.
Front Desk Resume Sample
* Dedicated and customer service-focused individual with years of experience
* Friendly with great communication and interpersonal skills
* Organized, detail-oriented, and able to multitask
- Strong customer-service skills
- Effective interpersonal, written, and verbal communication skills
- Trustworthy with ability to protect client and company privacy
- Professional, helpful, and courteous demeanor
- Exceedingly detail oriented
- Great organizational skills with ability to multitask in high-paced environment
- Excellent computer skills
- Great team player
January 2014 – present
- Schedule patients over phone and in person; make appointment reminder calls to decrease no-show appointments by 20%
- Check patients in and out and ensure they follow the dentist’s recommendations in regard to appointments
- Verify new patient’s insurance, explain benefits, and collect payment due at each visit
- Organize patients’ files electronically and make changes regarding addresses, phone numbers, and insurance coverage
- Count and maintain inventory of office supplies and order new supplies as needed; stock patient treatment rooms with necessary supplies and ensure equipment is clean and sanitized
- Communicate with office manager about issues related to billing, scheduling, or supplies
Athletic Club Front Desk Personnel – Colorado Athletic Club
February 2013 - January 2014
- Answered an average of 20 calls an hour and directed callers to appropriate person or department
- Greeted members and checked them in; assisted members with court reservations and directions
- Welcomed visitors and guests, provided general information about the club, assisted them in filling out guest paperwork, and introduced them to membership associates
- Answered members’ questions regarding club programs, class schedules, tennis and swim lessons, and personal training options
- Maintained cleanliness of front desk area and regularly checked other areas of the club for janitorial needs
- Documented repair needs and informed appropriate parties; referred issues and complaints to upper management
Arapahoe Community College
Courses include advanced communication, sales techniques, marketing, and conflict management
High School Diploma – 2012
Denver Central High School
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Is This a Good Front Desk Resume? Let’s Check
In both work experience examples, the applicant includes a variety of responsibilities expected of most front desk personnel. These include answering the phone, greeting clients or visitors, scheduling appointments, and updating files. With two different front desk positions listed, this candidate demonstrates she is more than prepared for many types of front desk jobs.
Using numbers gives employers a clear picture of how applicants performed in previous jobs. In this front desk resume sample, the candidate specifically demonstrates her capabilities in a couple of places. Examples in this sample include decreasing no-show appointments by 20% and answering 20 calls an hour. This points out to the hiring manager exactly how the candidate can bring value to the company.
Yes, it does. Many front desk positions only require a high school diploma, but this applicant went a couple steps further. Currently in school, this candidate shows she is on the path to a college degree, and she lists classes relevant to the job she is applying for. Although it is not necessary to include a high school diploma if there are other degrees listed, this resume includes one to point out a high GPA. This all helps the applicant stand out.
Yes. In the front desk resume sample, the candidate lists important skills and traits in a number of areas. In the summary section, the most relevant skills, such as customer service, communication, organization, multitasking, and detail oriented, make an appearance so the hiring manager can see it right away. The skills section includes a wide variety of necessary skills, and in the work experience section the candidate demonstrates how she uses these skills in a work setting.
Studies have shown employers spend fewer than 10 seconds glancing over a resume before moving on to the next one. It is important to catch his or her attention right away and keep the manager reading through the entire document. This sample does a good job of this. The Summary concisely states important information that is sure to keep the employer reading more. Using bullet points in the summary, skills, and work experience sections ensure easy and quick reading.