If you’re not an expert writer, you can still come across as a strong and capable applicant with a solid resume. The way to do it is to read over plenty of example documents, such as this hotel manager resume sample, and learn the best resume writing techniques. As you read over samples, you can pick and choose which writing methods and formatting tips could work for your own document. Then, you can start preparing for the interview stage of the hiring process.
Hotel Manager Resume Sample
New York, NY 11111 • [email protected] • 555-555-9191
Summary
Industrious and motivated hotel manager with 13 years of experience in the hospitality industry. Effective at managing all types of people and maintaining a positive and productive atmosphere. Focused on elevating the hotel guest experience and representing the brand effectively.
Skills
- Knowledge of computer hotel reservation software
- Experience with facilities management and POS software
- Proven track record of strong leadership
- Committed team player
- Fluent in more than 10 languages
- Excellent attention to detail and organization
Work Experience
December 2013 – present
- Book many large group reservations and block accommodations for parties and weddings, bringing in more than $500,000 per year
- Write the weekly shift schedule for the front desk and the service department of 35 workers
- Register and individually assist any VIP clients, such as government officials, celebrities, or sports players
- Calculate daily sales and determine deposit amounts by running reports each night at the end of the shift
- Recruit new workers for various parts of the hotel, such as front desk, kitchen, housekeeping, and maintenance
February 2008 – December 2013
- Delivered top customer service, winning a major industry award two years in a row by being friendly and personable to all guests
- Achieved a strong 75% customer return business rate due to quality service and excellent attention to detail
- Trained more than 17 new front desk hotel clerks by teaching them the basics of the job, roleplaying, and quizzing them about hotel procedures
- Assigned rooms and suites to guests depending on reservation type and hotel capacity
- Managed hotel evacuations during fire drills or emergency operations and aimed to reduce guest service interruptions
June 2004 – February 2008
- Manned the front desk of the hotel and greeted guests as they entered and left the lobby
- Secured reservations using the computer system for guests in person, online, or over the phone
- Recommended room upgrades to guests checking in, boosting hotel sales by 30%
- Addressed customer complaints when discovered and fixed problems effectively
- Earned 98% scores on post-stay surveys from guests due to excellent customer service
Education
American Hotel Association Educational Institute
Bachelor of Science in Hotel Management – 2002
Fordham University, New York, New York
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Is This a Good Hotel Manager Resume? Let’s Check
Since employers usually read over resumes very quickly, it’s important to make the document easy to read. This document makes use of helpful text features such as bullet points, short phrases, strong word choice, and a simple format to increase readability. The skills list and experience section both employ bullets for all of the details. Throughout the resume, there are short phrases instead of lengthy sentences. The work history has plenty of strong verbs, and the format is concise throughout the resume.
Yes. The hotel manager resume sample mentions the guest experience throughout the document. Her summary statement gives details about her commitment to customer service and the hotel brand’s reputation. She also boasts strong return customer rates and excellent customer service survey scores.
The writer of this resume has multiple pieces of evidence that show off her commitment to increasing profits for the hotel brand. As an entry-level hotel clerk, she was able to increase sales by making suggestions for room upgrades. She also focused on earning more repeat business from regular customers, which is a cost-effective way of improving the brand’s market share.
Yes. The candidate vying for this job details information related to her management style and skill. She puts a focus on “maintaining a positive and productive atmosphere” with her staff in her summary statement. In her skills section, she talks about her record of achievement as a hotel manager and supervisor. Throughout her work history, she gives details about her experience recruiting new employees, training staff, and performing other management tasks.
Most candidates for this type of supervisory position have a college degree in hotel management or hospitality. In this applicant’s education section, she writes about her undergraduate degree in hotel management. She also has an additional credential related to the industry and hospitality management. Both of these details help demonstrate a strong understanding of the field.
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