Your career hinges on your ability to write a great resume. With free customer service resume templates, you can learn exceptional resume design. These real-world templates show documents that work in action. Try these great examples of winning content.
Free Customer Service Resume Templates for Industry Professionals
Learn what makes a professional customer service resume with industry-specific examples.
Find the Perfect Customer Service Resume Templates
Your resume is the key to landing the job you've always wanted; employers judge your resume before they ever meet you. Often, they make snap decisions in 10 seconds or fewer. With our customer service resume templates, you can make certain you pass. Our templates help you tailor your resume to meet industry standards. We also teach you how to integrate your personal talents to make your submission unique and individually you. While customer service jobs may be common, your resume should prove that you're uncommonly qualified.
The U.S. Bureau of Labor Statistics estimates that in the U.S. alone, over 2,700,000 customer service jobs are available. Projections show 5% growth over the next years of job industry development. You want to rise to the challenge and join that growth wave with a ready-made resume. We'll show you examples of real-world resumes that have worked for past candidates. This includes examples from various customer service fields. These samples and templates will break down the approach that's best for you. Let us show you how to make your career shine.
Retail Resume Template
For retail candidates, a customer service resume should focus on people skills. You can also mention your ability to close a sale. Whether working the register or back stock, you're still expected to deliver great customer service. With customer service resume templates, you can learn how to organize your skills. Your resume should present a positive, can-do attitude and outstanding customer focus. Retail in specific has over 4,800,000 jobs in the current market. So while growth projections hit a slower 2%, there are still opportunities to impress your way into an excellent job.
Customer Service Representative Resume Template
Customer service representatives rely on their ability to communicate, and your resume should reflect that. Use clear, concise language that conveys a personable tone. Focus on metrics. For call representatives, it's not just important to deliver service with a smile, you must also show you can meet call metrics for quality, customer satisfaction, and sales.You should also focus on team collaboration. Whether you work in a call center or in a store, you'll partner with other team members to achieve customer goals. Show this succinctly in your job descriptions and accomplishments.
Technical Support Resume Template
In your role, you need to marry technical skills and soft skills. Technical support specialists have a vital role in our current technology-driven economy. With our customer service resume templates, you can find the best way to mix your technical capabilities with other talents. Show off skills in team-building, customer service, and support to paint yourself as a problem-solving expert.Don't bog your resume down in too much technical jargon. Use engaging language that describes your accomplishments instead of listing technical skills. Be judicious in selecting a few representative technologies to showcase.
Customer Service Management Resume Template
Once you've reached a management level, your resume needs to reflect that. While you want to focus on general customer service skills, you should also spotlight other skills. Showcase team leadership, quality control, training, mentorship, and problem-solving.The U.S. Bureau of Labor Statistics cites strong growth for customer service roles. In particular, candidates with excellent computer and customer service skills should thrive. Don't hesitate to make mention of your knowledge of order entry systems, office software, and more.
Call Center Resume Template
Call center representatives may not speak to customers in person, but your communication skills still matter. This is particularly true in telemarketing. Your resume should show you can form a quick rapport with customers. Discuss how you understand their needs through conversation alone. Our customer service resume templates show you how to do this.With economic globalization, many customer service representatives work with international clients, and others find themselves even working from home. To make your resume shine, emphasize your ability to self-start in any environment. Focus on being able to operate independently as well as on a team. Employers should trust you to handle issues with minimal supervision.
Additional Popular Customer Service Resume Templates
Need more information and a few pointers on skillful resume writing? Take a look at more real-world customer service resume templates. Created by professionals in your field, these templates are sure to motivate and inspire you. Use them to learn how to show your worth as an expert customer service professional worth hiring.
Cashier, 08032016, 12152016, Walmart, Omak, Washington, United States, Dealt with client problems and complaints keeping cordial and helpful. Explained clients the terms of warranties. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests.
Member Service Representative (Part-Time Teller), 2012, 2013, Michigan State Federal Credit Union, East Lansing, Michigan, United States, Member Service Representative (Teller) duties include assisting members with a wide array of member's financial needs as well as any concerns or inquiries; Cash handling, operating loan services, coordinating member settings, incorporating superior service into daily duties,counseling member base on appropriate services available are also included within a Member service Representative job title.
Softlines Sales FLoor, April 2015, April 2017, Target, Winter Garden, Fl, usa, Dealt with client problems and complaints keeping cordial and helpful. Assisted customers by phone to detect technical problems. Described the financing options and handled the paperwork required for making a sale. Assisted customers and answered all their questions about our products. Trained sales associates. Promoted our products within the store. Determined where and how our products had to be displayed within the store to sell as much as possible.
POS Associate, Oct. 2016, Present, Kohl's, Columbus, GA, , Operate POS system, solicit credit, meet credit shift goals, process credit payments, handle customer inquiries, unloading and stocking
Assistant Manager, Feb 2016, Current, Rack Room Shoes, Springfield, Missouri, , I started as sales associate- promoted 3 months later into the management staff. I am experienced in opening and closing store procedures, running registers, organizing stock, setting up promotions, interviewing new hires, customer service, shipping and receiving products, training employees, price changes, loss prevention, inventory, assigning tasks, keeping the store in top condition, and handling returns. *Please do not contact my current employer*
Shift Leader, 1/31/2011, 8/14/2015, Taco Bell, Clarksville, AR, USA, Dealt with client problems and complaints keeping cordial and helpful. Trained the client service department on customer service and phone skills. Trained the customer service department on the different products and services provided by the company. Trained the customer service on company policies and regulations. Operated the cash register and handled return or exchange requests. Cleaned the working area and equipment. Ordered and received supplies and retail products. Took drink and food orders from customers.
Brand Representative, November 2015, December 2016, Hollister Co., Canoga Park, CA, USA, Dealt with client problems and complaints keeping cordial and helpful. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests.
Lead Customer Service Supervisor, September 2009, April 2015, Sweetbay Supermarket/Winn Dixie, New Port Richey, Florida, USA, •Trained the customer service department new hires on how to give the best customer service and phone skills. •Trained the customer service department on the different products and services provided by the company. •Trained the customer service department on the use of the telephone and computer systems. •Trained the customer service employees on company policies and regulations. •Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail. •Anticipated customers' needs and recommended products. •Operated the cash register and handled return or exchange requests. •Reconciled payments with total sales. •Dealt with client problems and complaints keeping cordial and helpful. •Trained Employee's on Western Union Services (Sending, Receiving, Money Orders)
Senior Dispatch Operator, 04/2009, 12/15/2016, Cablevision, Stratford, CT, , Worked at a customer service call center for over 8 years and held more than levels of customer service.
My goal is to gain trust of the manager and employees of this job. I hope to get this opportunity to prove my hard-working skills and leadership. This is my first job and I plan on to do any task that comes my way.
Olmsted Falls High school, 2018, OLMSTED FALLS, Ohio, United States, None, None, None
Ski/Snowboard Instructor, 11/1/2014, 3/28/2017, Loon Mountain, Lincoln, New Hampshire, USA, Responsibilities: Teach the techniques of skiing/snowboarding, according to guidelines established by resort and PSIA, in a group or individual setting, and based on customer skill level. Teach group and private ski and snowboard lessons to children.
Associate at Panera Bread, Oct 2015, May 2017, Panera Bread, Clifton, VA, USA, Dealt with client problems and complaints keeping cordial and helpful.Determined variety and quantity of pastry to bake. Ordered and received supplies and retail products. Cleaned the working area and equipment. Took drink and food orders from customers. Informed and explained the menu to customers Organized the food, meat, products, vegetables, fruits to show them attractive to customers. Calculated costs of supplies. Arranged customers' reservations.
Cleaner, Oct 2016, Mar 2016, The Cleaning Authority, Roswell, GA, , Maintained clean and ordered the whole house. Maintained clean rugs, draperies and upholstered furniture. Cleaned and sanitized kitchen and bathroom fixtures and appliances.
DEPARTMENT MANAGER, 08/2011, 07/2015, MCDONALDS, RED OAK, IA, , Trained the service department on customer service and phone skills. Trained the customer service department on the different products and services provided by the company. Ordered food suppliers, hired workers, and ensured that health regulations were followed. Set the production flow and managed inventory. Maintained organization and kitchen cleanliness.
Tax preparer, 01/04, 04/04, Jackson hewitt, Fall River, Ma, US, .
customer service representative, 03/22/2013, 06/23/2014, ray supermarket, guayama, puerto rico, , Dealt with client problems and complaints keeping cordial and helpful. Trained the customer service department on the different products and services provided by the company. Helped clients to locate articles, explained features and contrasted different models. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests. Reconciled payments with total sales.
Xbox support represenative, 5/5/15, 6/22/16, Convergys/ Microsoft Xbox, Sergeant bluff, Iowa, United States, Dealt with client problems and complaints keeping cordial and helpful. Dealt with customers of all ages and handled them appropriately. Sorted through customers financial history and resolved issues. Filed transactions for customers. Educated customers on using their xbox console and accessories. Helped customers: setup their internet connection, connect to their xbox to the internet, resolve basic network troubleshooting, set up network servers. Setup repair orders. Anticipated customers' needs and recommended products. Described the financing options and handled the paperwork required for making a sale.
Additional Customer Service Resources
Try these great resources for customer service professionals:
U.S. Bureau of Labor Statistics: Check this government agency website for great statistics and insights on customer service job growth and trends.
Forbes: 3 Hidden Trends Shaping Customer Service and Field Service in 2018: Take a look at how artificial intelligence and other technologies will shape your role in customer service.
USA Today: 5 Job Trends to Watch for in 2018: Try these insights on changing job markets in 2018.