Your career hinges on your ability to write a great resume. With free customer service resume templates, you can learn exceptional resume design. These real-world templates show documents that work in action. Try these great examples of winning content.
Free Customer Service Resume Templates for Industry Professionals
Learn what makes a professional customer service resume with industry-specific examples.
Find the Perfect Customer Service Resume Templates
Your resume is the key to landing the job you've always wanted; employers judge your resume before they ever meet you. Often, they make snap decisions in 10 seconds or fewer. With our customer service resume templates, you can make certain you pass. Our templates help you tailor your resume to meet industry standards. We also teach you how to integrate your personal talents to make your submission unique and individually you. While customer service jobs may be common, your resume should prove that you're uncommonly qualified.
The U.S. Bureau of Labor Statistics estimates that in the U.S. alone, over 2,700,000 customer service jobs are available. Projections show 5% growth over the next years of job industry development. You want to rise to the challenge and join that growth wave with a ready-made resume. We'll show you examples of real-world resumes that have worked for past candidates. This includes examples from various customer service fields. These samples and templates will break down the approach that's best for you. Let us show you how to make your career shine.
Retail Resume Template
For retail candidates, a customer service resume should focus on people skills. You can also mention your ability to close a sale. Whether working the register or back stock, you're still expected to deliver great customer service. With customer service resume templates, you can learn how to organize your skills. Your resume should present a positive, can-do attitude and outstanding customer focus. Retail in specific has over 4,800,000 jobs in the current market. So while growth projections hit a slower 2%, there are still opportunities to impress your way into an excellent job.
Customer Service Representative Resume Template
Customer service representatives rely on their ability to communicate, and your resume should reflect that. Use clear, concise language that conveys a personable tone. Focus on metrics. For call representatives, it's not just important to deliver service with a smile, you must also show you can meet call metrics for quality, customer satisfaction, and sales.You should also focus on team collaboration. Whether you work in a call center or in a store, you'll partner with other team members to achieve customer goals. Show this succinctly in your job descriptions and accomplishments.
Technical Support Resume Template
In your role, you need to marry technical skills and soft skills. Technical support specialists have a vital role in our current technology-driven economy. With our customer service resume templates, you can find the best way to mix your technical capabilities with other talents. Show off skills in team-building, customer service, and support to paint yourself as a problem-solving expert.Don't bog your resume down in too much technical jargon. Use engaging language that describes your accomplishments instead of listing technical skills. Be judicious in selecting a few representative technologies to showcase.
Customer Service Management Resume Template
Once you've reached a management level, your resume needs to reflect that. While you want to focus on general customer service skills, you should also spotlight other skills. Showcase team leadership, quality control, training, mentorship, and problem-solving.The U.S. Bureau of Labor Statistics cites strong growth for customer service roles. In particular, candidates with excellent computer and customer service skills should thrive. Don't hesitate to make mention of your knowledge of order entry systems, office software, and more.
Call Center Resume Template
Call center representatives may not speak to customers in person, but your communication skills still matter. This is particularly true in telemarketing. Your resume should show you can form a quick rapport with customers. Discuss how you understand their needs through conversation alone. Our customer service resume templates show you how to do this.With economic globalization, many customer service representatives work with international clients, and others find themselves even working from home. To make your resume shine, emphasize your ability to self-start in any environment. Focus on being able to operate independently as well as on a team. Employers should trust you to handle issues with minimal supervision.
Additional Popular Customer Service Resume Templates
Need more information and a few pointers on skillful resume writing? Take a look at more real-world customer service resume templates. Created by professionals in your field, these templates are sure to motivate and inspire you. Use them to learn how to show your worth as an expert customer service professional worth hiring.
Server, September 2016, April 2017, Tumbleweed Tex Mex Grill, Heath, Ohio, United States, Took drink and food orders from customers.,Informed and explained the menu to customers,Prepared cocktails and other drinks, Cleaned the working area and equipment.,Handled customer payments,Prepared and served all kind of hot and cold drinks,Prepared and served all kind of hot and cold drinks,Kept in excellent condition glasses, utensils and bar equipment,Welcomed guests and seat them at tables,Organized staff schedules, Prepared drinks and food ingredients.
Retention Specialist, 01-31-17, 6-22-17, Nexxlinx, Jacksonville, North Carolina, United States, Dealt with client problems and complaints keeping cordial and helpful. Assisted customers by phone to detect technical problems. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail. Helped clients to locate articles, explained features and contrasted different models. Explained clients the terms of warranties. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests. Reconciled payments with total sales.
Cleveland High School, 2014, Cleveland, Tennessee, , n/a, High School Diploma, High School Diploma
Seeking a customer service position within a progressive organization that will utilize my skills and abilities to enhance its productivity and performance.
Thomas Jefferson High School For Science and Technology, 2016, Alexandria, VA, USA, Neuroscience, HS Diploma, High School Diploma
Volunteer, June, 2016, March, 2017, East Cooper Hospital, Charleston SC, South Carolina, United States, I was a nurse's assistant for most of the time and I also got the chance to work in the gift shop of the hospital to become experienced at working in stores.
adfqwf, qdeqrr, efwrgr, regrtegreq, qe, retr, , Assisted customers and answered all their questions about our products.Assisted customers to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers' needs.Dealt with the cash register, returns and exchange requests.Organized items, controlled inventory and cleaned the store.Explained and demonstrated products to customers to help them to make purchases.Dealt with payments using credit card machines and totalized sales on daily basis. Dealt with payments using credit card machines and totalized sales on daily basis.Checked inventory levels and sales to order exactly what was needed. Dealt with work schedules and assigned duties and responsibilities to each worker in the store. Dealt with upset customers when a problem occurred,then tried to resolve the problem the best to my ability so the customer was satisfied
Finish College and Transfer to a Mechatronics University and work for a corporate. Volunteer outside of work to help others. Steer our younger generation to a brighter future.
Receptionist/Assistant, 2014, 2016, Air Temperature Specialist, Temecula, California, , Paperwork, Cleaning, Dispatching, ect.
Eisenhower, 10, Yakima, Wa, Washington, Diploma, Diploma, Typing, Cashier, Supervision of children activities, hardworker, diligent, focused, on task, on time, reliable, and satisfying customers needs.
Hourly Associate, April 2016, September 2016, Panera Bread, Kenosha, Wisconsin, United States, Dealt with client problems and complaints keeping cordial and helpful. Anticipated customers' needs. Greeted Customers. Kept my area clean and tidy. Served customers. Cleared Tables
Truba college of science and technology, 2012-17, Bhopal, Madhya pradesh, India, Computer science and engineering, Bachelor of engineering, I've completed my engineering from Truba college of science and technology in computer science and engineering.
Cashier, october 2012, March 2017, Peppers Pizza, scranton, pa, usa, Planned meals and preparation, and supervised the cooks team in the restaurant. Ordered food suppliers, hired workers, and ensured that health regulations were followed. Maintained organization and kitchen cleanliness. Dealt with the cash register, returns and exchange requests. Took drink and food orders from customers. Informed and explained the menu to customers Talked with customers to help with doubts and to make sure of client's satisfaction with the food and with the service. Prepared drinks and food ingredients.
Caregiver, November, 2010, Present, Rennes Group, Appleton, WI, USA, Assist residents with ADL's and medication management Record vital signs and proper documentation Communicate effecitively with nurse manager and coworkers Time management skills
footwear associate, 10/17, current, academy sports and outdoors, mesquite, texas, United States, help people with finding merchandise, clean footwear zone, and organize merchandise.
Former president of the National Junior Honor Society Rebuilt churches in a third world country A honor roll Principles list Top 10 percent of class
Makeup Artist, 2013, 2017, MAC, Santa Ana, CA, United States, Dealt with client problems and complaints keeping cordial and helpful. Trained the customer service department on the different products and services provided by the company. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail. Assisted customers by phone to detect technical problems. Supported IT employees within the company. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests. Dealt with client problems and complaints keeping cordial and helpful.
Customer Service Superviser, August 01, 2016, Present, Wells Fargo Dealer Services, Winterville, NC, USA, • Provide leadership, management and guidance to call center staff. • Conduct staff performance reviews. • Ensure high quality and accuracy of work from call center staff. • Motivate and encourage team members through positive communication, feedback, competitions and games. • Manage a team up to 16 team members. • Communicate with other departments and management to resolve problems and expedite work. • Interpret and communicate work procedures and company policies to staff. • Hire, train and develop team members.
Additional Customer Service Resources
Try these great resources for customer service professionals:
U.S. Bureau of Labor Statistics: Check this government agency website for great statistics and insights on customer service job growth and trends.
Forbes: 3 Hidden Trends Shaping Customer Service and Field Service in 2018: Take a look at how artificial intelligence and other technologies will shape your role in customer service.
USA Today: 5 Job Trends to Watch for in 2018: Try these insights on changing job markets in 2018.