Your career hinges on your ability to write a great resume. With free customer service resume templates, you can learn exceptional resume design. These real-world templates show documents that work in action. Try these great examples of winning content.
Free Customer Service Resume Templates for Industry Professionals
Learn what makes a professional customer service resume with industry-specific examples.
Find the Perfect Customer Service Resume Templates
Your resume is the key to landing the job you've always wanted; employers judge your resume before they ever meet you. Often, they make snap decisions in 10 seconds or fewer. With our customer service resume templates, you can make certain you pass. Our templates help you tailor your resume to meet industry standards. We also teach you how to integrate your personal talents to make your submission unique and individually you. While customer service jobs may be common, your resume should prove that you're uncommonly qualified.
The U.S. Bureau of Labor Statistics estimates that in the U.S. alone, over 2,700,000 customer service jobs are available. Projections show 5% growth over the next years of job industry development. You want to rise to the challenge and join that growth wave with a ready-made resume. We'll show you examples of real-world resumes that have worked for past candidates. This includes examples from various customer service fields. These samples and templates will break down the approach that's best for you. Let us show you how to make your career shine.
Retail Resume Template
For retail candidates, a customer service resume should focus on people skills. You can also mention your ability to close a sale. Whether working the register or back stock, you're still expected to deliver great customer service. With customer service resume templates, you can learn how to organize your skills. Your resume should present a positive, can-do attitude and outstanding customer focus. Retail in specific has over 4,800,000 jobs in the current market. So while growth projections hit a slower 2%, there are still opportunities to impress your way into an excellent job.
Customer Service Representative Resume Template
Customer service representatives rely on their ability to communicate, and your resume should reflect that. Use clear, concise language that conveys a personable tone. Focus on metrics. For call representatives, it's not just important to deliver service with a smile, you must also show you can meet call metrics for quality, customer satisfaction, and sales.You should also focus on team collaboration. Whether you work in a call center or in a store, you'll partner with other team members to achieve customer goals. Show this succinctly in your job descriptions and accomplishments.
Technical Support Resume Template
In your role, you need to marry technical skills and soft skills. Technical support specialists have a vital role in our current technology-driven economy. With our customer service resume templates, you can find the best way to mix your technical capabilities with other talents. Show off skills in team-building, customer service, and support to paint yourself as a problem-solving expert.Don't bog your resume down in too much technical jargon. Use engaging language that describes your accomplishments instead of listing technical skills. Be judicious in selecting a few representative technologies to showcase.
Customer Service Management Resume Template
Once you've reached a management level, your resume needs to reflect that. While you want to focus on general customer service skills, you should also spotlight other skills. Showcase team leadership, quality control, training, mentorship, and problem-solving.The U.S. Bureau of Labor Statistics cites strong growth for customer service roles. In particular, candidates with excellent computer and customer service skills should thrive. Don't hesitate to make mention of your knowledge of order entry systems, office software, and more.
Call Center Resume Template
Call center representatives may not speak to customers in person, but your communication skills still matter. This is particularly true in telemarketing. Your resume should show you can form a quick rapport with customers. Discuss how you understand their needs through conversation alone. Our customer service resume templates show you how to do this.With economic globalization, many customer service representatives work with international clients, and others find themselves even working from home. To make your resume shine, emphasize your ability to self-start in any environment. Focus on being able to operate independently as well as on a team. Employers should trust you to handle issues with minimal supervision.
Additional Popular Customer Service Resume Templates
Need more information and a few pointers on skillful resume writing? Take a look at more real-world customer service resume templates. Created by professionals in your field, these templates are sure to motivate and inspire you. Use them to learn how to show your worth as an expert customer service professional worth hiring.
Amercian River, Still Attending, Sacramento, Callifornia, USA, General Education, Transfer, Transferring after general education to a 4 year college .
Customer Service Clerk, March, 2011, May, 2017, Publix, Wellington, Florida, United States, I have acquired extensive customer service experience and experience working as a team.
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Cashier, 06/01/2015, 02/01/2016, Target, Smithfield, Rhode Island, US, Dealt with client problems and complaints keeping cordial and helpful. Operated the cash register and handled return or exchange requests. Anticipated customers' needs and recommended products.
Edisto High School, Still Attending, Cordova, South Carolina, United States, n/a, n/a, I am still attending school. I graduate year 2019.
Compliance Officer, 10/10/12, Current, Merchandise Pickup Services Inc, Saint Louis, Missouri, United States, Dealt with client problems and complaints keeping cordial and helpful. Trained the client service department on customer service and phone skills. Trained the customer service department on the use of the telephone and computer systems. Trained the customer service on company policies and regulations. Supported IT employees within the company.
Sales Associate, June 7, 2016, Current, Mens Wearhouse, Grand Forks, ND, USA, Dealt with client problems and complaints keeping cordial and helpful. Assisted customers by phone to detect technical problems. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail.
"Assistant", 2013, Current, Ternberg enterprises, Eau Claire, Wisconsin, USA, My father works for an international network marketing company, and I have helped with paper work and reaching out to customers for many years now. For 2 weeks in the summer we go to the state fair and sell products just to get the name out there. I work 12 hour shifts when there, and have had many experience interacting with customers and selling.
Volunteer State Community College, 2017, Gallatin, Tennessee, United States, University Studies, AS, Associate's Degree in University Studies
1st Assistant Manager, February 2013, August 2015, Jimmy Johns, Wichita, Kansas, USA, Ordered food suppliers, hired workers, and ensured that health regulations were followed. Directed the restaurant, trained the cooks, set the production flow and managed inventory. Maintained organization and kitchen cleanliness. Engaging and providing customers with a standard of excellent service. Collecting payments, counting money in cash drawer and safe. Executing opening/closing procedures.
Socastee High School, 2019, myrtle beach, South Carolina, United States, International Baccalaureate, Pending High School Diploma 2019, I am currently a sophomore (class of 2019) enrolled in the International Baccalaureate program at Socastee High School. When it comes to extracurricular activities I partake in wrestling, football, and weightlifting.
I am seeking a challenging environment that I can excel in with hard work, perseverance and dedication.
Manager, 09-14-2014, 4-30-2016, Shane's Rib Shack, Suwanee, GA, USA, Dealt with client problems and complaints keeping cordial and helpful. Trained the customer service on company policies and regulations. Assisted customers by phone to detect technical problems. Helped clients to locate articles, explained features and contrasted different models. Operated the cash register and handled return or exchange requests. Reconciled payments with total sales.
Global Customer Care Specialist, April 2005, still employed, Carlson Rezidor hotel group, Omaha, NE, USA, Dealt with client problems and complaints keeping cordial and helpful.Assisted customers by phone to detect technical problems. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail. Anticipated customers' needs and recommended products.
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals
Junior Camp Caounselor, Summer 2012, Summer 2015, City of Sugar Land, Sugar Land, Texas, USA, Organized Activities for and Supervised Children
To obtain my first job and gain great experience within a good company.
Guest Services Representative, July 2015, May 2017, Glacier Canyon Lodge at the Wilderness Resort, Baraboo, WI, United States, - Responsible for maintaining cleanliness and appearance of work areas - Responding to emergency calls and dispatching the appropriate department - Prioritizing and responding to the needs of guests - Using Microsoft Office, RDP, fax and printer - Manage guest arrival, departure and in house - Handled a high volume of 300 guest arrivals a day - Responsible for remaining knowledgable of resort amenities and local attractions - Trained new employees - Used PBX (Personal Branch Exchange) to answer inquiries of in house guests as well as outside ones - Able to have a calm professional demeanor in nearly every situation - Dealt with guest complaints and would resolve them or contact management - Handled cash and credit card payments
Additional Customer Service Resources
Try these great resources for customer service professionals:
U.S. Bureau of Labor Statistics: Check this government agency website for great statistics and insights on customer service job growth and trends.
Forbes: 3 Hidden Trends Shaping Customer Service and Field Service in 2018: Take a look at how artificial intelligence and other technologies will shape your role in customer service.
USA Today: 5 Job Trends to Watch for in 2018: Try these insights on changing job markets in 2018.