Customer Service Representative

Server, September 2016, April 2017, Tumbleweed Tex Mex Grill, Heath, Ohio, United States, Took drink and food orders from customers.,Informed and explained the menu to customers,Prepared cocktails and other drinks, Cleaned the working area and equipment.,Handled customer payments,Prepared and served all kind of hot and cold drinks,Prepared and served all kind of hot and cold drinks,Kept in excellent condition glasses, utensils and bar equipment,Welcomed guests and seat them at tables,Organized staff schedules, Prepared drinks and food ingredients.

Customer Service Representative, 11/2014, 7/2016, Teleperformance Philippines, Cebu, Cebu, Philippines, •Answered an average of 50 calls a day mostly coming from an angry customer maintaining positive attitude. •Attracts prospect customers by answering product and service inquiries; giving information about other products and services. •Opens customer accounts by recording account information. •Maintains customer records by updating account information. •Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and •explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. •Anticipated customers' needs and recommended products. •Took escalated calls from another representatives and providing appropriate solution leading to customer retention.

Seeking a customer service position within a progressive organization that will utilize my skills and abilities to enhance its productivity and performance.

Volunteer, June, 2016, March, 2017, East Cooper Hospital, Charleston SC, South Carolina, United States, I was a nurse's assistant for most of the time and I also got the chance to work in the gift shop of the hospital to become experienced at working in stores.

adfqwf, qdeqrr, efwrgr, regrtegreq, qe, retr, , Assisted customers and answered all their questions about our products.Assisted customers to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers' needs.Dealt with the cash register, returns and exchange requests.Organized items, controlled inventory and cleaned the store.Explained and demonstrated products to customers to help them to make purchases.Dealt with payments using credit card machines and totalized sales on daily basis. Dealt with payments using credit card machines and totalized sales on daily basis.Checked inventory levels and sales to order exactly what was needed. Dealt with work schedules and assigned duties and responsibilities to each worker in the store. Dealt with upset customers when a problem occurred,then tried to resolve the problem the best to my ability so the customer was satisfied

Customer Service, 03\2014, 08\2014, HR Manpower, Tanta, Al Gharbia, Egypt, Dealt with client problems and complaints keeping cordial and helpful. Trained the client service department on customer service and phone skills. Assisted customers by phone to detect technical problems.

Customer Service Manager, May 2010, October 2013, CJD Global, Orlando, FL, USA, - Oversaw call center employees to ensure customer satisfaction goals were constantly met - Initiated operations improvements to improve overall call center productivity - Developed all process control and metrics for daily management of the call center - Managed call center from initial start-up to full operational status - Analyzed call volume and average call time to monitor Customer Service Representatives' performance and productivity

Cashier, 6/2015, 3/2016, Northern Food and Tobacco, Salina, Kansas, United States, Assisted customers and answered all their questions about our products. Dealt with the cash register, returns and exchange requests. Organized items, controlled inventory and cleaned the store. Dealt with payments using credit card machines and totalized sales on daily basis. Answered client questions and was in charge of customer complaints. Traced inventory, ordered merchandise, controlled sales, reconciled cash and receipts, and made bank deposits.

To obtain a position assisting people and solving their problems.

Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge on different services

Banquet Lead Houseman Supervisor, 02/12/02, present, The Westin Riverwalk Hotel, San Antonio, Texas, United States, I have been working in the hopsitality business for 14 years going on 15 years with the same company. I started out as a banquet houseman then got promoted to a banquet houseman supervisor and now the lead banquet houseman supervisor. I am in charge of setting up all events for the hotel anywhere from meeting events to dinners ,receptions , and weddings. At times i help as a server and a banquet captian when needed. I am tabc certified and have my food license. speak spanish fluent.

Customer Service Representative, 16.04.2014, 18.02.2015, Mir Enterprise, Saint-Petersburg, Leningrad region, Russia, Dealt with client problems and complaints keeping cordial and helpful. Trained the client service department on customer service and phone skills. Assisted customers by phone to detect technical problems. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail. Explained clients the terms of warranties. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests.

Artist (Self Employed), 04/2013, Present, Quarterbunny Designs, Sherman/Denison, Texas, United States, I make One of a kind, custom art dolls. This is a word of mouth business mostly, so I must create pieces that of the highest quality and construction. I focus on exemplary customer service, and standing behind my products.

receptionist, Aug 3, 2014, April 10, 2015, kirby D., Bronx, New York, United States, Operated the cash register and handled return or exchange requests. Organized and controlled the agenda, prepared bills and received payment from clients. Kept accounting records updated.

Desk Clerk, May 2016, October 2016, Schneider Logistics, Port Wentworth, GA, USA, Schedule trailers and containers for the operation, Print out and disperse container reports, Filing and organization of operations reports, Create warehouse production reports for operation, Work with office administrators to resolve distribution issues

To obtain a position of responsibilities that utilize my skills and experiences. To work in an atmosphere that I am able to enhance my current knowledge and possess a sense of achievement and self-development. To become a team member and commit to the goals of an organization and become an asset to that organization.

Technical Support Specialist, June 2014, Present, ZOLL LifeVest, Pittsburgh, PA, , Provide exceptional customer service through technical support associated with the wearable heart defibrillator and troubleshoot via phone with patients Facilitate returns and equipment shipments Appropriately identify alleged deficiencies related to the identity, labeling, packaging, quality, durability, reliability, safety, effectiveness or performance of the LifeVest Appropriately identify Emergency Response situations and escalate these situations to ensure the protection of patients quickly and effectively Work closely with Customer Support and Field Personnel to arrange patient visits with ZOLL representatives as needed to resolve issues Assist in the development and maintenance of training procedures, complaint procedures, and shipping/returning procedures

Shift Manager/DJ, June 2007, June 2016, Alaskan Bush Co., Phoenix, AZ, United States, Dealt with client problems and complaints keeping cordial and helpful. Trained the Bar and Waitstaff on customer service and phone skills. Trained new DJ's on company policies and regulations. Operated the cash register and handled return or exchange requests. Reconciled payments with total sales. 40 Hrs Week