Senior Reporting Analyst, 11/07/2011, 10/01/2015, Metlife Global Operation Support center, Noida, U.P., India, Preparing various Daily, Weekly, Monthly and Quarterly Reports using different tools CMS Avaya, Cognos, Gold, COLD, CBIT, IEX Nice, MS-Excel, MS-Access.Preparing Service Scorecard (Weekly, Monthly, Quarterly and YTD) for all service LOB’s at CSC, Supervisor, Manager and Business Leader level on excel and also handling queries of all stake holders related to Service Scorecard.Doing Automation using VBA and MacroWorking on Ad-Hoc requests.Frequently use of If, Sum if, Count if, V-lookup, H-lookup, Index & Match, Validations, Pivot Table, Macros and automation etc. Direct reports to the Service Delivery Manager, prepare weekly deck and dashboards. Automate
Director, 2011, present, Sawa, Cairo, Egypt, Egypt, Directed sales actions, trained sales staff and evaluated performance and results. Analyzed customer needs, volume potential, discounts, price ranges and planned sales campaigns to achieve the company objectives.
To obtain a career in the Hospitality Management field.
President, 1996, 2016, The Powell's In Home Services, Inc., Roanoke, VA, , Processed payroll through a combination of Quickbooks and Microsoft ExcelDirected sales actions, trained sales staff and evaluated performance and results.Analyzed customer needs, volume potential, discounts, price ranges and planned sales campaigns to achieve the company objectives.Managed daily operations, dealt with customers and supported and worked with the management to motivate growth.Guaranteed fulfillment of company policies and procedures, especially health and safety and quality.Coordinated communications and briefings for new employees.Monitored progress against strategic objectives.Directed research on industry trends and competitive dynamics.Ensured results met clients' expectations.
District Sales Manager, July 2007, October 2016, American Family Insurance, Indianapolis, IN, USA, Directed sales actions, trained sales staff and evaluated performance and results. Developed, supervised and executed the company sales and CRM strategy. Coordinated efforts with other departments to meet customers' expectations. Worked in leadership and execution organizational issues such as succession planning, talent or performance management. Consulted with management and directed an evaluation to detect training needs. Designed and implemented a complete training program and organization development schemes. Directed research on industry trends and competitive dynamics. Performed data analysis and statistical modeling and reported results to management.