Directed worldwide trademark positioning, media strategy and advertising through more than 15 international promotion agencies. Created a motivated team through a positive and a proactive leadership style. Maintained good professional relation with different teams and type of professionals, from senior managers to vendors, sales assistants, third agencies, and other organizations. Dealt with client problems and complaints keeping cordial and helpful. Trained the customer service department on the different products and services provided by the company. Trained the customer service on company policies and regulations. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail. Supported IT employees within the company.
Urban Webworks, Irvington, New Jersey (USA)
Web& Graphic Designer, 20005 - 2011
Performed technical design for major changes to existing company environments. Implemented and configured the company systems infrastructure: defined standards, policies, and procedures. Updated all documentation related to configuration, service records, processes, asset inventories, administration manuals, topologies etc. Cooperated with the team in implementing new technology initiatives, standards and major changes or upgrades to production environments. Identified and eliminated network faults and problems. Dealt with user accounts, email, permissions, anti-virus, anti-spam. Offered technical support to users with different levels of IT proficiency. Installed new server hardware and software infrastructures.