Call Center Rep - ( 05/19/2014 - Present ) Teleperformance, Columbus , Ohio (United States) Dealt with client problems and complaints keeping cordial and helpful. Assisted customers by phone to detect technical problems. Explained clients the terms of warranties. Maintained AUX time below 6% Maintained QA's above 98% Maintained AHT below goal of 6.30%
Waiter - ( 09/03/2009 - 10/17/2013) Las Margaritas, Columbus, Ohio (United States) Assisted and helped costumers with their orders Operated the cash register and handled return or exchange requests. Anticipated customers needs and recommended products.
Spanish , Expert: Fluent in spanish
English, Expert : Fluent in english
Education and Training
Hilliard Bradley High School - 2013 Hilliard , Ohio, United States High School, Diploma