Technician V , February 2015 - Current Field Technical Services - Walmart, Bentonville, Ar ¢ Train and mentor from Temp to Tech IV o Train new hires based on tech level requirements. ¢ Writes new docs for training and works with training team to ensure training docs are updated. o Will schedule necessary meetings to assure training team is aware of what training the team is in need of. o Follow-up with the training team to assure training requests are being fulfilled in the needed amount of time. ¢ When an issue occurs engage all teams for war room/run war room ¢ Working through critical incidents o Escalations from management o Work with project teams to ensure we have templates and needed information/training before Project pilots. o Create and maintain templates as needed ¢ Provides analysis and recommendations for : o Call Reduction o Team Structure o Task layout and responsibilities ¢ Recommends process improvements to next level support teams and the team. ¢ Expected to help manage Call Queues ¢ Uses existing reporting tools or develops new ones to track issues requiring updates to management and business partners ¢ Monitor Ticket Trend search to find trends or issues to escalate accordingly.
Specialist III- Centralized Payables, October 2014 - Febuary 2015 Walmart Home Office GSS-NA, Bentonville, Ar ¢ Worked on a pilot program for GSS-NA to take over backroom invoicing in all field stores ¢ Processed invoices for Wal-Mart supercenters, neighborhood markets and pharmacies across the United States ¢ Handled invoices that had substantial research that was necessary to complete ¢ Communicated with stores and vendors through email/telephone on a regular basis
Bentonville High School, 2014 Bentonville, Arkansas Business, High School Education