Tech Support Agent - ( August 2013 - Current) Alorica, Colorado Springs, Colorado (United States) Assisted customers by phone to detect a technical issue. Trained the new agents in all fields to succeed on the job. Listened to agents calls to ensure quality and company guidelines are met. Helped customers locate articles, explained features and contrasted different models.
Customer Service Representative/Counter Control - ( April 2012 - August 2013) Brunswick Zone XL, Colorado Springs, Colorado (United States) Anticipated customers' needs and recommended products. Dealt with client problems and complaints keeping cordial and helpful. Operated the cash register and handled money while accommodating customers requests.
Education and Training
Pikes Peak Community College - Spring 2016 Colorado Springs, Colorado, United States Computer Science, Associate of Science Currently attending Pikes Peak Community College. Will transfer to university after completion of associates degree.