Customer Service Representative II - ( January 12, 1998 - Present) Bell Laboratories, Inc., Madison, WI (USA) Responsible for ensuring customer satisfaction through detailed order entry, and solving both internal and external issues. Assist several outside technical representatives with administrative tasks and lend support to a closed-clientel base. Answered customer queries in person, by telephone and via e-mail messages, and lend technical advice to professional and non-professional customers. 3 years receptionist/multi-line phone experience. Trained new hires. Greeted and directed professional visits.
Loan Officer - ( January 1997 - January 1998) Home Equity Group, Madison, WI Developed and analyzed data to value the current and future financial situation of clients and companies. Evaluated information related to costs to plan budgets. Worked within communities to detect and bring new business. Realized financial and periodic reports required by laws, regulations, and management team. Controlled assets, records, loan collateral, and securities to guarantee safekeeping. Arranged credit reports for the managing team. Created and established repayment methods with clients to solve problematic cases.
Madison Area Technical College - N/A Madison, WI, USA General , Bachelor's of Arts High school diploma