er 30 years of Federal Service. During that time I was employed at a variety of different positions, all involving data entry. I have listed my two most recent positions along with part-time employment I held to supplement my Federal income.
Lead, Supervised Release Assistant (2005 - 2013)
Midwest Correctional Complex, Ft. Leavenworth, Kansas , USA
Conducted release plan interviews with eligible inmates. Reviewed and analyzed release plans, providing written, educated recommendations to the Paroling authority. Office Lead with eight years of experience supporting my supervisor, the Director and the Commander. Answered queries in person, by telephone and via e-mail messages. Used MS Access database software to keep records of interviews, approvals and denials. Dealt with inmate problems and complaints while remaining cordial and helpful. Trained to deal with difficult inmates. Trained new hires. Proficient in Microsoft Office.
Human Resources Specialist (1991 - 2005)
U.S. Disciplinary Barracks, Ft. Leavenworth, Kansas, USA
Uploaded personal, military and confining data on arriving inmates. Computed sentence lengths, providing accurate inmate release dates. Answered queries in person, by telephone and via e-mail messages. Distributed mail and internal correspondence. Created and maintained new filing systems. Provided administrative support for my supervisor, the Director and the Commander. Proficient in Microsoft Office.
Cash Office/Customer Service (1998 - 2000)
PharMor, Gladstone, Missouri, USA
Reconciled total sales with payments nightly. Provided assistance and support to cashiers and management. Dealt with customer problems and complaints while remaining cordial and helpful. Operated the cash register. Processed return and/or exchange requests. Supervised front end cashiers. Communicated with management and employees on a regular basis.
Customer Service (1996 - 1998)
Muehlbach's Apple Market, Parkville, Missouri, USA
This was a part time position Provided assistance and support to cashiers and management. Dealt with customer problems and complaints while remaining cordial and helpful. Operated the cash register. Processed return and/or exchange requests. Supervised front end cashiers. Communicated with management and employees on a regular basis.
Civilian Employee of the Month; Apr 13 Certificate of Appreciation; Aug 13, Sep 86 and Nov 83 Commander's Award for Civilian Service; Aug 13 Certificate of Commendation; Aug 95, Aug 94, Nov 86 and Jan 84 Commandant's Coin of Excellence; Apr 01 Cash Award; Jul 06, Sep 04 and Sep 03 Time Off Award, Jun 10 Performance Pay Raise, Oct 09, Sep 08, and Jul 07
Maple Woods/Penn Valley Community College, 1991 - 2003, Kansas City
Criminal Science/Accounting, Associate in Arts Degree in Criminal Justice
Honor Roll; Spring 1997, Fall1996, Spring 1996 and Fall 1995. I also attended classes at San Antonio Community College, San Antonio, TX (1989-1991) and Park College, Parkville, MO. (2005-2007).
Leavenworth Senior High School, 1981, Leavenworth
General, High School Diploma
Ability to multitask in a fast-paced environment, while maintaining an emphasis on detail and quality. Established a professional image, both on the phone and in person. Received several commendations for providing excellent service. Earned a reputation for maintaining a positive attitude and producing high-quality work. Assisted the facility in earning and maintaining it's accreditation through the American Correctional Association (ACA). Met annual ACA training requirements.