General Manager - ( April 2011 - Present) Bring's Broadway Chapel / Foundation Partners Group, Tucson, Arizona Provide team leadership to location doing 900 calls per year in Tucson and a combination location in Yuma Arizona doing 250 calls per year. Involved in setting budgets, financial planning and profit analysis. Set pre-need sales budget, strategy, development and growth. Developed and implemented new merchandise and service enhancement strategies. Grown volume 9%, at-need revenue 24%, pre-need revenue 36%, EBITDA 17%. Coached team members to be able to understand the financial and customer service reports to attain performance period EBITDA goals. Set relationship marketing and community outreach expectations. Coordinate over 1 mil. in capital expenditure projects. Problem solving. On going training and on boarding new associates. Set clear performance standards and team member accountability.
General Manager / Area Manager - ( July 2003 - April 2011) The Paul Mortuary / Keystone Group/SCI, Pacific Grove, California Manage operations for 3 locations on the Monterey Peninsula doing 675 calls per year. Instrumental in opening up and growing two new locations thus providing a good, better, best for the consumer. Provided proactive team leadership to reach budgeted EBIDTA as well as market share goals. During my years here I also was the Area Manager for the Keystone Group overseeing 3 additional locations in northern California.. Named the 2006 Keystone Group manager of the year.
General Manager - ( August 1998 - July 2003) Rose Mortuary & Crematory , Desert Hot Springs , California General Manager of two funeral homes for independent owner. Instrumental in growing total volume from 150 to 400 calls a year in highly competitive market. Implemented performance goal expectations and rewards program. Coordinated yearly budgets. Created and coached strong community outreach programs.
Area Manager - ( November 1984 - August 1998) Service Corporation International, North Hollywood, California Stared my career with SCI in 1984. Promoted to location manager in 1989. Promoted to area manger in 1994.
Pittsburgh Institute of Mortuary Science - 1984 Pittsburgh, Pennsylvania Mortuary Science, Graduate of Mortuary Science and Management Passed the National Boards after graduation in Pittsburgh.
University of Colorado at Colorado Springs - 1981 - 1983 Colorado Springs, Colorado General Studies, Attained 60 credit hours Political Science
Arizona Funeral Director #1363; Arizona Embalmer #1543; Arizona Cremationist #452; California Funeral Director #338; California Embalmer #7764; California Crematory Manager #91
Elected to the board of directors for the Arizona Funeral, Cemetery & Cremation Association in 2012. Served as Vice President from 2013-2015 and President from 2015-2016. Appointed member to the city of Desert Hot Springs Park and Recreation Committee. During my career I have been a member of Kiwanis, Moose and Elks Clubs.