Word, Excel, Outlook, Sharepoint, Exchange, Power Point, Microsoft Office - 20 Years years
Photoshop, and Illustrator creation and editing of images and other documents., Adobe Creative Suite - 17 Years years
Setup and maintain LAN and Wireless Networks in multi user enviroment., Network Administration - 9 Years years
Migrate and Maintain Mail system, multiple mailboxes including Activesync technology, Microsoft Exchange - 4 Years years
Setup and maintain Windows in a multi-user enviroment. Including backup, anti-virus, remote access., Windows OS - 9 Years years
Setup and maintain Applicant Tracking System, a network based recruiting and client relations tool., Maxhire - 4 Years years
Manage API and web based document signing software., Echosign - 3 Years years
Create, edit, manage and transfer company files and backup files., Quickbooks - 13 Years years
Setup and maintain phone system for multi user enviroment., PBX Phone System - 4 Years years
April, 2006 - Present / Kinetix Technology, Herndon, VA VP, Operations Senior Management
Assist President in developing and executing strategic plans, forecasts, and staffing requirements.
Oversee IT training plans to assure top performance at all levels of organization.
Improve operational efficiency in a targeted area, such as customer engagement, consultant integrations and marketing.
Monitor worker productivity, and develop guidelines for personnel evaluations, staff advancement and recruitment procedures.
Oversee, direct, and organize the work of the finance and operations teams.
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
Ensure staff members receive timely and appropriate training and development.
Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.
Develop / manage an appropriate system of policies, internal controls, and procedures.
Provide analytical support to the internal management team including development of internal management reporting capabilities.
Collaborate on Improving administrative and operational services.
Provided IT administrative support for the management team, account executives, recruiters, payroll and human resources department.
February, 2001 - January, 2004 / Pharr Group, Atlanta, GA President Owned and operated Pharr Group Real Estate Investment corporation.
Duties included but were not limited to:
Profit & Loss Statements, Balance Sheets.
Property acquisition, rehab, marketing & sales.
Properties included buy & holds, flips, land, re-fis and short sales.
Direct marketing to buyers including offers & contracts.
Managed team to stabilize and rehabilitate properties. and maintenance.
Preparation of offering memorandums, deal structuring & finance.
October, 1996 - February, 2001 / RR Donnelley and Sons, Financial Services, Atlanta, GA; New York, NY, - Senior Customer Service Representative Acted as a liaison between clients and production, in the high volume quick turnaround time Finiancial printing industry. Served 2.5 years in the Atlanta Transactional office, and 2.5 years in the Mutual Fund Department in New York.
Engaged customers to gather job requirements and translate customer requirements in to detailed workflow instructions and oversee workflow across multiple departments such as Composition, Desktop, Prepress, Manufacturing & Shipping.
Research and compiled all required data elements, needed to prepare the appropriate electronic filing and/or composition of SEC EDGAR filings, prospectuses, annual reports and other financial compliance documents.
Ensured final documents are signed off and approved for print or positing to online systems.
Coordinated production of printed documents and components with other internal plants and/or external vendors.
Monitored progress of jobs throughout production, conferring with manufacturing operations on counts and final runs and ensure the final product met customer requirements and company standards.
Tallied the final production runs and work performed to assemble paperwork for billing purposes.
Performed other related duties and participated in special projects as assigned.
Maintained strong relationships with key clients.
Ensured that client service delivery expectations and quality standards are met; develop and implement changes to processes and structure to ensure continued success in managing service and meeting/exceeding client needs
Ensured local standards/processes are followed and aligned to global process and quality standards
Managed project planning activities with Clients, Sales, Service, and Operations. Ensure the established plan is documented and communicated appropriately. Monitor and adjust plan during the live project cycle as needed for continued success.
Proactively managed relationships and process during service recoveries to quickly identify issues, communicate findings, and execute prevention measures. Communicate directly with external clients, as needed, to address service issues and takes appropriate action. Follow-through until there are positive outcomes for our clients
Provided on-going and proactive communication with internal departments on current and anticipated work activity, timing, and requirements.
November - 10-1996 / RCI Group, Inc., Washington, DC Customer Service Representative Acted as a liaison between clients and production, in the high volume quick turnaround time Finiancial printing industry.
Engaged customers to gather job requirements and translate customer requirements in to detailed workflow instructions and oversee workflow.
Compiled all required data elements, needed to prepare the appropriate paper and/or electronic composition of SEC EDGAR filings, prospectuses, annual reports and other financial compliance documents.
Ensure final documents are signed off and approved for print.
Coordinated production of printed documents and components with external vendors.
Monitor progress of jobs throughout production, conferring with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
May tally the final production runs and work performed to assemble paperwork for billing purposes.
Performs other related duties and participates in special projects as assigned.
9-1992 - 7-1993 / Stockport Grammar School, Stockport, England Head of Lacrosse Program Head of Lacrosse - Upper School
Directly responsible for all boys lacrosse activities.
Used sound, proven methods of coaching and display knowledge and innovation of sport.
Maintained competency in rules, rule interpretations, game operations, coaching techniques, and general information about all aspects of the sport.
Supported all levels of the lacrosse program. Introduction of the sport to the First Form(6th graders). Training for U13, U15, and U18 teams. Head Coach for U15 and U18 teams, and coordinated coaching for U13 team.
Prepared teams for annual exchange trip with Lutherville-Timonium Lacrosse club. Travelled with team and coached through the exchange in Baltimore.
Gettysburg College, Gettysburg, PA BA, History & Classics, 1992 Bachelor of Arts in History