Sales and Operations Management, Building bffective teams, 8 years years
Client Services, Building engaged customer base, 8 years
Staff Development, Conducting effective individualized training plans to increase the skill level of my team, 8 years
Profit and Loss Analysis, Proactively use key company metrics to make business decision , 8 years
Pratice Coordinator - ( March 2015 - July 2015) Madnani Facial Plastics, New York , NY (United States) Developed and trained staff, in two locations. Created a Google App for lead management. Created a color coded schedule to effectively manage the operations and sales opportunity within the practice. Developed and 'cross-trained' staff to properly manage work-flow. Planned monthly events for both locations. Managed payroll, banking, and carecredit services. Utilized Excel to manage daily, weekly, and monthly metrics.
Center Manager - ( March 2014 - February 2015) Lifestyle Lift, Melville, NY (United States) Consistent top performer; Profitability, Metric Performance, Percentage to Budget. Hosted weekly conference calls to increase the skill level of market schedulers. Utilized 'Grass Roots' marketing to effective achieve monthly metrics. Provided exemplary customer service; Birthday cards, anniversary of procedure cards, and reminders for positive referrals.
Center Director - ( September 2007 - December 2013) Jenny Craig, Forest Hills, NY Top Performer within my market. Promoted four managers from my team. Assisted in the training of new employees within my market. Created market matric trackers. Implemented new computer systems for client relations, employee hour tracking and yearly employee reviews. Highest employee retention in market 4/6 years.
Education and Training
Hofstra University - Hempstead, NY Business Management,