Pechanga Resort and Casino, Temecula, California, USA
Orgainze valet staff daily. Assign breaks and staff positions. Calculate and distribute tips to attendants daily. Coach and mentor attendants and dispatchers. Assist with damage and theft claims by working with our Department of Public safety and mangament. Train new valet attendants and dispatchers. Park and deliver guest vehicles. Assist guests with concerns about policies, staff or the valet operation.
Service Advisor (August 2004 - May 2005)
Ventura Toyota, Ventura, California, USA
Coordinated vehicle repairs and service for customer vehicles. Advised and recommended vehicle repairs based on technician recommendations. Processed and oversaw warrenty and/or recall repairs consistent with Toyota Motor Sales polcies and coverages. Scheduled future repairs and/or maintence. Followed up with customers to ensure quality customer service.
Resort Transportion and Parking Lead (May 1998 - April 2005)
Disneyland, Anaheim, California, USA
Oversaw day to day tram, tolls or field operations. Assigned staff to necessary positions to ensure smooth ingress and egress of guests to and from the park. Scheduled and faciltated cast member breaks. Coached and mentored cast members. Served as a tram driver trainer before becoming a lead. Conducted update tram driver training during tenure as a lead. Trained new leads when necessary. Performed guest recovery when guest concerns arose.