Administrative Assistant - ( 2012 - Present) STARR, Inc., Denver , CO (USA) Educated new and existing clients for installation of Home Theater Systems and Phone Lines. Answered customer queries in person, by telephone and via e-mail messages. 3 years receptionist/multi-line phone experience. Trained new hires. Created and maintained new filing systems. Supported sales department head and directed reports for the team selling. Organized Director's calendars, travel arrangements, meetings, and events; Tracked and maintained office assets, managed expense reports, and ordered supplies. Provided administrative support for the management team, project managers, marketing and sales department, an human resources department.
Unemployment Hearing Representative - ( 2012 - 2013) Employers Unity, LLC, Denver, CO (USA) Independent Paralegal administrative work in connection with UI administrative hearings. Represents employer client base in administrative hearings before Administrative Law Judges or Boards in all 50 States. Analyzes hearing notices to ascertain appellate, hearing date, time, place and issues. Researches statues and laws. Identifies witnesses, secures documentation, and fact-finding issues. Briefs witnesses, explains procedures, possible questions and explains how to demonstrate misconduct. Manages and presents direct witness testimony, document introduction, cross examination, rebuttal testimony, objections and closing arguments. Demonstrates timely appeals to the Board and Commissions. Provides Customer with superior services and builds strong cooperative working relationships with clients.
Travel Sales Consultant-Customer Acquisition - ( 2011 - 2012) GVI- Globus Family of Brands, Littleton, CO (USA) Generates and increase sales by identifying travel needs and building business relationships. Reached and exceeded sales objects by converting prospects into sales Outbound sales calls and email communications. Educating customers on products and promotions Implementing call/email campaigns to direct consumers Contributed to the development, maintenance, and utilization of Knowledge Base Ensured that the customer received accurate, timely, and quality information about the products, overcoming customer objections by researching, evaluating, resolving or escalating as needed.
Technical Support - ( 2010 - 2011) Dish Network, Littleton, CO (USA) Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use. Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience. Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customers bill. Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
Office Manager - ( 2004 - 2009) Branson Highlights, Branson, MO (USA) Built and Maintained Customer and Vendors Relationships Recruited more business by meeting with new clients Answered customer queries in person, by telephone and via e-mail messages. Distributed mail and internal correspondence. Created and maintained new filing systems. Supported sales department head and directed reports for the team selling. Tracked and maintained office assets, managed expense reports, and ordered supplies. Assisted technical teams in revenue tracking data entry and provided marketing support. Greeted and directed professional visits. Used MS Access database software to keep records of clients, invoices, payments and cancellations.
Evergreen High School - 1996 Evergreen, CO, USA General Education, GED High school diploma
Arapahoe Community College - Present Littleton, CO, USA Paralegal/ Business, non Paralegal Associate of Applied Science in Business Administration, Office Management Career Focus Area
Typing, 50 WPM, 15 years
Microsoft Office/ XP,2000,1997, MS Word, MS Acess, Intermidiate , 15 years
Outlook, PowerPoint, Adobe, Internet Explore, Expert, 15 years