Assitiant Manager - ( 2012 - Current) Rainbow, Austin, TX (USA) Directed sales actions, trained sales staff and evaluated performance and results. Analyzed customer needs, volume potential, discounts, price ranges and planned sales campaigns to achieve the company objectives. Offered continuous production analysis to control forecast and capacity. Answered customer queries in person, by telephone and via e-mail messages. Trained new hires. Interviewed and hired new personnel. Managed the payroll processing. Traced inventory, ordered merchandise, controlled sales, reconciled cash and receipts, and made bank deposits.
Assitant Manager - ( 2007 - 2011) Home Depot, Austin, TX (USA) Developed and implemented training programs and procedures for the different departments of the company. Established systems to improve or maintaining productivity and to keep high morale. Communicated on a regular basis with management to implement and create effective work policies.
Solved employee complaints related to work environment, disciplinary actions, in compliance with company procedures and applicable legal requirements. Assisted customers and answered all their questions about our products. Dealt with the cash register, returns and exchange requests. Dealt with payments using credit card machines and totalized sales on daily basis. Dealt with work schedules and assigned duties and responsibilities to each worker in the store. Traced inventory, ordered merchandise, controlled sales, reconciled cash and receipts, and made bank deposits.
Administrative Support - ( 1998 - 2007) Gracy Title, Austin, TX (USA) Distributed mail and internal correspondence. Created and maintained new filing systems. Supported sales department head and directed reports for the team selling. Tracked and maintained office assets, managed expense reports, and ordered supplies. Trained new hires. Assisted technical teams in revenue tracking data entry and provided marketing support. Used MS Access database software to keep records of clients, invoices, payments and cancellations. Provided administrative support for the management team, project managers, marketing and sales department, an human resources department. Arranged different documents such as contracts, purchase agreements and deeds. Provided customers with information such as market conditions, mortgages, prices, legal issues and related matters.
McCallum High school - 2000 Austin, TX, USA Art, Diploma High school diploma