Executive Secretary - ( 01/2014 - Current) State of Michigan, Okemos, MI (United States) Screen incoming correspondence, handle personally or forward to Director and staff as appropriate. Respond to telephone inquiries or route to appropriate person. Prepare agenda and collect materials for meetings and conferences; take minutes and keep record of proceedings as required. Input data into various systems to maintain data integrity and compose letters in response to incoming mail or calls. Prepare work orders for several mass mailings, prepare position descriptions, and setup interviews for vacancies.
Facilities Services Manager - ( 01/2011 - 01/2014) Jackson National Life, Okemos, MI (United States) Manage a 33,000 square foot leased office space; procure vendors, maintain budget, act as a liaison between customers, vendors and Property Management team, oversee multiple vendors and in-house custodial maintenance technician. Build a customer-focused call center and email helpdesk for over seven buildings nationwide. Implement a web-based work order system, transfer and prepare existing data for compatibility, provide one-on-one and group training, and compose training manuals. Design service oriented forms to benefit associates; such as a Conference Setup Form, Move Form, Location Guides, and Concierge Program brochures. Organize and implement large events, such as Press Conferences and Grand Opening events at multiple locations. Other administrative duties included input of requisitions, maintenance of electronic and paper files, and reporting.
Actuarial Support Technician - ( 01/2005 - 01/2011) Auto-Owners Insurance Company, Lansing, MI (United States) Prepare detailed semi-annual reports for review by the executive committee. Create and maintain actuarial data, dependent upon accurate data entry and correct use of spreadsheet formulas. Verify work complied within department, requiring detailed analytic review. Train new associates over one-year time period.
Brent Burdo, Team member from Jackson National Life, (517) 667-4196. Leiah DeVito, Team member from Jackson National Life, (517) 896-5769.
Lansing Community College - 2004 Lansing, MI, United States Human Services, General Associate Degree Deans List: GPA 3.5
BOMI International - 2013 Annapolis, Maryland, United States Facilities Management, Facilities Management Administrator (FMA) designation Completed FMA designation program within one year time.