Assisted customers and answered all their questions about our products. Assisted clients to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers' needs. Organized items, controlled inventory and cleaned the store. Informed clients about existing financing options and prepared documents required for each sale. Designed and arranged the window and store displays in the most attractive way for clients. Explained and demonstrated products to customers to help them to make purchases. Hired and trained sales associates. Traced inventory, ordered merchandise, controlled sales, reconciled cash and receipts, and made bank deposits. Ordered stock for the retail and ensured distribution in due time. Promoted our products within the store. Determined where and how our products had to be displayed within the store to sell as much as possible. Promoted our products through different events and activities such as advertising campaigns to originate customers' interest and to increase sales. Collaborated with a select team of Associates to attend and manage Super Bowl 2012 LIDS store in New Orleans.
Office Manager (October 2008 - May 2010)
Living Well Medical Spa, Simpsonville, SC, United States
Answered customer queries in person, by telephone and via e-mail messages. 3 years receptionist/multi-line phone experience. Distributed mail and internal correspondence. Created and maintained new filing systems. Organized Director's calendars, travel arrangements, meetings, and events; Tracked and maintained office assets, managed expense reports, and ordered supplies. Internal Audits. Provided administrative support for the management team, project managers, marketing and sales department, an human resources department. Greeted and directed professional visits. Used MS Access database software to keep records of clients, invoices, payments and cancellations.
Assistant Manager (October 2006 - June 2008)
Papa John's Pizza, San Diego, CA, United States
Directed sales actions, trained sales staff and evaluated performance and results. Analyzed customer needs, volume potential, discounts, price ranges and planned sales campaigns to achieve the company objectives. Organized activities of all the workers involved in marketing, promotional activities and media to obtain campaign approval. Consulted with clients to know their expectations and worked under budget limitations. Planned material and supervised store. Offered continuous production analysis to control forecast and capacity. Managed daily operations, dealt with customers and supported and worked with the management to motivate growth. Consulted with management and directed an evaluation to detect training needs. Dealt with managers, team leaders and directors utilizing different organizational development tools and systems to provide coaching on issues related to change management.
Assistant Manager (July 1998 - August 2006)
Papa John's Pizza, Greenville, SC, United States
Cleaned freezers and heating equipment. Cleaned the working area and equipment. Ordered and received supplies and retail products. Kept in excellent condition glasses, utensils and bar equipment. Informed and explained the menu to customers Organized the food, meat, products, vegetables, fruits to show them attractive to customers. Inspected equipment and work areas to guarantee they fulfill the established sanitary and safety regulations Established a proper production chain and organized staff to ensure appropriate delivery of services. Calculated costs of supplies. Arranged customers' reservations. Organized staff schedules.
Greenville Technical College, 2006, Greenville
SC, United States
Criminal Justice, Associate of Arts
Greenville Technical College, 2011, Greenville
SC, United States
Criminal Justice, Associate of Criminal Justice
Proficient in Microsoft Office 2010 6+ years Management experience 4+ years Office Management experience Can type 45 WPM Excellent Organizational skills and multitasking Enjoy fast paced environment Excellent with inventory management and budgeting