Excellence in problem solving Extensive training in customer interaction An "I can do" attitude Dependable independent worker Great personalization skills Excellent computer skills Very quick learner
March 2004 - Present / AT&T Mobility, Atwater , CA Customer Service Specialist Provide resolution to customers technical and non-technical needs. Troubleshoot multiple levels of network and account related concerns. Provided accurate and appropriate information in response to customer inquiries. Diffuse upset customers with specialized service requests.Instruct and educate in the use of mobile communication technology.
September 2003 - March 2004 / Chuckchansi Gold Resort and Casino, Coarsegold , CA Line cook Preparation and presenting food in multiple service settings.
August 2002 - September 2003 / Pizza Factory, Chowchilla, CA Store Manager Training crew, handling customer requests, taking inventory, ordering stock, scheduling, delegation of tasks, quality control.
Awarded a Customer Service Excellence Award for 3rd Quarter 2007. Received numerous center wide and company wide excellence awards for maintaining high levels of call quality.
Merced Community College , Merced, CA 30 units completed , Chemistry and History , * Completed courses in general education and worked towards a degree in Chemistry
Le Grand Union High School , Le Grand , CA Diploma , General education , 1997 High School Diploma