Assistant General Manager, 10/2012 - current Nick and Sams, Dallas, Texas, USA Estimated and ordered food, wine, liquor and other supplies on daily basis. Supervised and coordinated planning, budgets, purchases and all processes in the restaurant. Welcomed guests and seat them at tables. Talked with customers to help with doubts and to make sure of client's satisfaction with the food and with the service. Coordinated the kitchen staff. Organized staff schedules. Organized and maintained employee training in menu knowledge and service standards Experience with training, scheduling, P & L reports and all management functions Developed and implemented training programs and procedures for the different departments of the company. Evaluated the company environment and suggested changes to maitain efficiency, productivity and employee positive attitude.
Server/Trainer, 10/2010 - 10/2012 Jaspers, Plano, Texas, USA Achieved high customer satisfaction Team player, Party captain, trainer, and all server duties necessary in a fine dining establishment Cleaned the working area and equipment. Informed and served wine to customers. Prepared cocktails and other drinks. Kept contact with cookers, serving staff and patrons to meet client requirements. Offered information about the restaurant specialties.
Server / Trainer, 09/2008 - 10/2010 Luma on Park, Winter Park, Florida, USA Enhanced company reputation by wine knowledge and food pairing with consistently great service. Provided coaching, mentoring, and consultation to staff to enhance staff development and promoted to team lead in only 3 months. Consistently received positive feedback from guests on performance reviews
Manager, 07/2005 - 09/2008 Carrabbas Italian Grill, Orland, Florida, USA Collaborated with front and back of house employees to ensure the delivery of efficient, high quality service. Enhanced company reputation by community involvement. Provided coaching, mentoring, and consultation to enhance staff development. Resolved guest complaints. Supervised and coordinated dining room activities. Reviewed weekly charts and recorded needs and/or necessary changes. Accountable for all staff development, budgeting, and supply ordering.
Education and Training
Dobson High, 1991 Mesa, Arizona, USA General, General High School Diploma
Hard working, 24 years of experience, focused on positive results, and customer satisfaction. Reliable, organized, conscientious, excellent communication skills, and capable of taking initiative. Ambitious, driven, detail oriented, and looking for a stable position in an energetic, fast paced environment where my abilities and work ethic will contribute to my work environment as well as my professional development.