Client Service, Reliable process with customers and suppliers - 10+years years
Troubleshooting, Finding and fixing the source of the problem from various computers, alarms and cameras - 3 years years
Computer Tech, Windows, Excel, Word, and Powerpoint - 3 years years
Installation Technician (8/2013 - Current)
ADT Security Services, Miramar, FL, Broward
Installed security services such as alarm systems, cctv, and access control. Up sold additional devices and services. Set up, configured, maintained services, equipment and devices. Customized the security system to meet clients requirements. Read and reply to all emails. Fill out, organize and turn in paperwork to the office.
Comm Tech (5/2012 - 8/2013)
Comcast, Miami Gardens, FL, United States
Installed and serviced video equipment, Modems and routers as well as home security. Check signal interference (i.e. egress, ingress, tx) coming from the lines outside and electrical pole. Rewire houses. Check inventory and receiving of proper equipment.
Customer Account Executive (7/2011 - 5/2012)
Comcast, Miramar, FL, United States
Take over 50 calls a day assisting customers with billing issues or questions. Troubleshoot over the phone with any technical issues regarding service. Upgrade or sell services the customer requests
Education and Training
Florida Career College, 2013, Hialeah
FL, United States
Design, install, configure and maintain enterprise wide networks Develop skills in critical thinking, logic and communication Create local area networks (LANs) and wide area networks (WANs) Work with Unix/Linux Administer Windows Server Configure Routers Analyze test data and recommend hardware/software for purchases Identify areas needing upgraded equipment ¦ modems, fiber optic cables, telephone wires Evaluate hardware and software efficiency, reliability and compatibility Implement wireless connectivity troubleshoot and repair intrusive network attacks Conduct surveys to determine user needs Repair and maintain computers