Enterprise messaging & communication are the most challenging & important of all aspects in the IT Industry as it possesses day today communication and brings new challenges to deal with every day. As a person with a lot of passion and dedication towards my work and constantly proving my mettle with a strong skill set, I look forward to taking up new challenges in the IT Industry which enables to improve my skill set and spreading my passion for quality throughout the organization.
Office 365 Service , Lync Online & Server 2008 2 yrs years
Windows, XP, Windows 7 5.5yrs years
Senior Escalation Engineer, March 2012 - Till Date Wipro BPO , Chennai, Tamil Nadu, India Key Responsibilities: As Office 365 and Lync Online Administrator
Planning and implementation of Lync On-Premise Server & Lync Online Service (Office 365).
Implementation of Federation, Hybrid deployments with Office 365.
Deployment of Lync Online Hybrid Configuration.
Working with Active Directory and Synchronization issues
Configured exchange on-premises with UM online voice routing.
Offered technical support to users with different levels of IT proficiency.
Managed problem solving analysis of servers, workstations and systems.
Effectively involved in handling Escalation issues related to o365 Lync service.
Subject Matter Expert, November-2006 - Mar-2012 Sutherland Global Services Ltd., Chennai, Tamil Nadu, India Handled a team of 15 executives.
Handled browser, networking, connectivity and OS issues.
Accountable for process compliance and technical queries
To monitor individual performance and to provide appropriate feedback
Analyze possible cause for dissatisfaction of the customer's.
Handling escalated calls & resolving the customer queries and ensure customer satisfaction.
To monitor team performances so as to give quality service/performance also assign team & individual targets weekly/monthly.
Quality Controller, July-2006 - November-2006 I Smart B.P.O Service pvt ltd, Chennai, Tamil Nadu, India Monitoring 25 agents calls on daily basis.
Monitoring calls for all Agents and giving them a feedback on failure parameters.
Preparing daily MIS reports.
Making sure we are giving quality sales to our clients.
Special Assistant, October-2004 - June-2006 American Express Bank Ltd, Chennai, Tamilnadu, India Letter of credit and amendment advised.
Send Allocation Request to overseas bank for payments.
Timely processed and export letter of credit and delivering the same to the respective Branch, clients.
Processed partial / full transfer letter of credit to the beneficiarys.
Communicated to the Overseas Banks by SWIFT.
Follow-ups with the courier Companys for outstanding advising charges.
Prepared American Express World Wide MIS Report For Letter of Credit.
Madras University, Chennai, 2009 Chennai, Tamil Nadu, India Computer Science, BCA Bachelor's Degree in Computer Science
Listening Music & Traveling.
Chess & Cricket
Date of Birth : 18th Jan 1987. Fathers Name : S. Kumar. Languages Known : English, Tamil & Hindi. Passport : Available. Marital Status : Un-Married. Permanent Address : Sree Raghavendra Flat, G-4 B-Block, Andal Nagar 1st Main Road, 7th Cross Street, Adambakkam, Chennai 600088
I hereby declare that the above mentioned particulars are correct to the best of my knowledge, information and belief.