Windows Operating Systems (XP, Vista, 7, 8, 8.1, Server 2008 R2 and 2012 R2), , 8 years
Corporate, Engineering, Architecture, and Marketing Support, , 4 years
Knowledge of many trade-focused software/hardware, , 4 years
Data Backup and Recovery, , 8 years
Virus Removal and Education, , 8 years
CompTIA A+ Certification
IT Support Specialist - ( 07/2011 - Current) HDR Inc., Omaha, NE (USA) Guaranteed operational readiness of new technology released into production. Dealt with user accounts, email, permissions, anti-virus, anti-spam. Managed problem solving analysis of servers, workstations and systems. Trained users on new or modified policies. Maintained security programs and frequent change of passwords. Managed several Facilities systems including security badges/access, Camera Systems, HVAC/Environmental control systems, etc.
Repair Technician - ( 11/2006 - 07/2011) Best Buy - Geek Squad, Omaha, NE (USA) Maintain, repair, and service client technology and devices. Knowledge in troubleshooting hardware, peripherals, software, operating systems and Internet connections Proficiency in hardware related issues and upgrades - providing recommendations and installation. Ability to research issues and provide solutions to new problems.
Sergeant - ( 09/2008 - 09/2014) United States Army - Nebraska National Guard, Omaha, NE (USA) Awarded 'Soldier of the Year' in 2012 by the State Command Sergeant Major. Provided support to 126th Chemical Battalion and 67th BFSB in 6 years of service. Engaged in multiple training scenarios providing technical assistance for Command & Control elements.
Mount Michael Benedictine - 2004 Elkhorn, NE, USA General Education, Diploma 4 Year High School