Dealt with client problems and complaints keeping cordial and helpful. Managed route for efficient delivery based on customers daily. Managed C.O.D.'s, Deposits, Stock Delivery.
Easy Tech Supervisor - Staples
03/12/2010 - 08/20/2012 // Monticello ()
Assisted customers by phone to detect technical problems. Explained clients the terms of warranties. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests. Managed schedule for computer repair. Maintained clean work environment. Contacted customers post work to maintain customer relations and check work completed. Oversaw and organized the customer service staff activities, as well as the stock and inventory personnel performance. Reported to the business owner once a week about sales, stock, employees performance and proposed new strategies to improve results.
Package Handler/Driver Assistant - UPS
07/12/2005 - 8/20/2010 // Ferndale ()
Supervised and coordinated daily shipping and receiving tasks such as packaging, shipping and document generation. Worked with routing personnel to improve service and to reduce costs. Received, classified and distributed all entering mail and packages in due course.
Stock Clerk - Trading Post
06/18/2000 - 10/21/2003 // Liberty ()
Anticipated customers' needs and recommended products. Dealt with client problems and complaints keeping cordial and helpful. Assisted clients to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers' needs. Organized items, controlled inventory and cleaned the store.
High School Diploma - General Studies (2004)
Liberty High School - Liberty // NY ()
High School Diploma
Bachelors in Network Administration - Networking (Expected Fall 2018)