A well-written cover letter can make the difference between an application being read thoroughly and landing on the 'reject' pile without a second glance. A candidate who takes the time to write a cover letter than ticks all the recruiter's boxes will not only create a good first impression but also give themselves an advantage over candidates who have failed to make their cover letter shine.
It's not uncommon for people to find it hard to write a cover letter, but a little research can tell you what should be included and what should definitely not make it onto the page. Recruiters, HR professionals and business experts all have their say on the best and worst things they have seen in cover letters sent to them. Our call center representative cover letter sample includes a range of tips and techniques to help you craft a letter which will attract a recruiter's attention for all the right reasons.
Dear Miss Jones,
When I saw the post of call center representative for Amaze Tel available I was reminded of the experience I had when calling your help desk last year. The service I received was excellent, the adviser I spoke to was incredibly knowledgeable, and I was so impressed that I have been checking the vacancies section on your website regularly ever since.
Your listing says that you are looking for someone who has worked in a call center before, and I have several years' experience working for a number of different companies and using a range of different telephone systems, customer relationship management systems, and databases.
You also need a creative and proactive individual who can use their initiative. While I was employed at SuperCaller, I was instrumental in updating the scripts they used to ensure consistency of responses to customers. I not only identified some weaknesses in the scripts they were using when I started but collaborated with some of the other representatives to improve them which reducing customer complaints by 30 percent.
Your website mentions your plans to start offering a wider range of products. As I worked for SuperCall when they began to offer credit cards and personal loans, I have an understanding of the challenges a call center faces when their operatives have to update their product knowledge significantly. I have been involved in training new starters in my current role and have been involved in the roll-out of a peer mentoring program which has proved incredibly successful in helping call center representatives improve their performance.
I would love to learn more about your plans for the cell center as I believe I could make a significant contribution to their success.