When you're applying for a new job, you will probably spend hours reviewing your resume, updating it with the details of your most recent role and checking and double checking that you haven't overlooked any typos. Once you are finally happy with it, the idea of having to write a cover letter to go with it might feel like the last thing you want to do, but it is important to put as much effort into your cover letter as you have into your resume. After all, a terrible cover letter could leave a recruiter in two minds as to whether to look at your resume at all, so you want to be sure you make a good first impression.
There are plenty of resources online to help you craft an effective cover letter, from ideas on how to address them to the best ways to sign off. Our customer service representative cover letter sample comes with a comprehensive toolkit, compiled from some of the best advice out there.
Dear Ms. Munroe,
Your listing for a customer service representative says that you need someone who can keep calm under pressure and my experience working in customer service for a department store during the Black Friday sales has certainly prepared me for almost any stressful situation.
I am a motivated and enthusiastic individual with an impeccable record for handling difficult customers. After six months in my current role at Service Safe, I was promoted to the team known as 'special ops' who deal with complaints which have been escalated beyond the first line of the call center staff. We make contact with customers who have posted negative reviews online and handle those whose cases are particularly complex or difficult to resolve.
Your listing states that you need someone with relevant qualifications. When I started working in customer service, it was in an entry level position, since when I have undertaken a number of in-house training and externally assessed qualifications, including a number of courses with the Customer Service Institute of America.
I was lucky enough to be working at ValueCom when they hired a customer services consultant to oversee a complete overhaul of all our internal processes, including a database redesign. I worked closely with the team responsible for re-writing the call scripts and I believe this experience meets your criteria for a candidate who can contribute to your ongoing program of improvements to the systems you use.
I hope that I have demonstrated that I would be more than capable of fulfilling the requirements of the role, but I do have more relevant experience that I think would benefit your business, and I would love the chance to share the details with you.
Many thanks for your time,