Job hunting can be a very tricky business, and when you are trying to write about yourself in glowing terms, it can be hard to know when you’re overdoing it. Not only do you need to polish your resume and make sure it includes all your latest information, but you then have to write a cover letter for each job that you want to apply for.

If you’re struggling, it can feel like all the odds are stacked against you, but it doesn’t need to be that hard. There are plenty of samples and templates you can use to help you put together an application which highlights your most important skills and doesn’t come across as too boastful. Using our customer service specialist cover letter sample can help you to identify the key points your letter should make and the accompanying advice can help you with ideas about style and tone to ensure that you are making a great first impression with every application.

Create My Cover Letter

Customer Service Specialist Cover Letter Sample

Dear Mr. Booth

I recently collaborated with a colleague of yours, Janice Templeton, on an article about trends in automating customer service and she mentioned that you were recruiting for a customer service specialist to help you to raise your online ratings amongst reviewers.

My skills lie in troubleshooting existing processes, identifying areas of weakness and improving the current systems to ensure that the agents are providing a consistent and positive experience for every customer. I believe these skills would be of use to you with the goals you currently have for the department and I would love to be a part of improving your online reputation.

I understand that you are particularly keen to trim the budget for your department, and I think that my approach could help. When customers are unhappy with their first response from a customer services representative, the escalation and potential loss of business and damage to reputation can be hugely costly for a business. By investing in the initial point of contact, you can actually minimise your outgoings and I am confident that this approach could save you time, money and resources.

The online reviews of your business seem a little at odds with what I know of the business, so I have done some preliminary research, and it appears that it is your online system that generates the most complaints. This could potentially be addressed through improving your website functionality and I would be interested to get the bottom of where the weaknesses in the system lie.

I would really love to take on the challenge of restoring your company’s reputation and I would appreciate the chance to talk to you about your needs and how I could help.

I look forward to hearing from you soon.

Many thanks,

Wanda Weaver