When you apply for a job, separating yourself from the other candidates begins with your resume. Hiring managers often use this essential document to narrow down the field of potential employees before making the final decision based on an interview. If you want to ensure you make it to that last stage of the hiring process, you must craft a strong resume that includes all the information employers want to see.
As you draft your resume, consider the skills, education, certifications, and responsibilities employers are expecting to see. One way to make sure you aren’t leaving anything out is to study professional sample documents, such as our receptionist job description for creating a resume. Use this sample along with the writing guide to ensure your resume has the best chance to wow potential employers.
Using a Receptionist Job Description for a Resume
As a receptionist, you will likely be part of a pool of jobseekers who come from a variety of professional and educational backgrounds, but despite these differences, there are still some vital industry-standard skills and qualifications employers expect to see on your resume.
If your resume starts off with an old-school objective statement, it’s time for an update. The professional summary section is your marketing pitch, and your goal is to show the reader the level of value you would bring to the company. You don’t need to be overly detailed; rather, use a few sentences to cover your most relevant and impressive qualifications. Important areas to mention include customer service, communication, professionalism, and organizational skills.
Receptionist Education & Certification
Depending on the company, there may not be a strict educational requirement for the receptionist position. However, that doesn’t mean this section of your resume is unimportant. In fact, it is your chance to separate yourself from the competition by listing any degrees or professional certifications you hold. Stick to accomplishments that are relevant to the job, but don’t be afraid to list academic honors, such as graduating cum laude, and relevant extracurriculars, such as organizing events.
Receptionist Duties & Responsibilities
The receptionist often serves as the face of a company; he or she is responsible for interacting with clients, greeting guests, and facilitating communication between internal and external parties. As such, it’s essential to use your resume to draw attention to your customer service and communication abilities to help the hiring manager feel confident that you would represent the company in a positive and professional manner.
Use your professional summary and work experience sections to show examples of your receptionist skills in action. Instead of simply listing your daily tasks at previous positions or saying you are a good receptionist, describe situations where you used your communication, organizational, interpersonal, and customer-service abilities successfully. Think of your career achievements and describe them using metrics to show the positive impact of your work.
This second section on your resume uses bullet points to draw a reader’s gaze and get your point across quickly. Condense your list of abilities down to the ones that are most relevant to the position; you can figure out what skills the employer cares about the most by studying the job description. Be sure to balance your soft skills, such as communication, friendliness, and dedication, with examples of technical proficiency, such as typing speed and familiarity with scheduling software.
Denver, CO 11111
E: jenny.baker@anymail P: 555-123-7465
Dedicated and outgoing receptionist with several years’ experience interacting with clients and agents in the real estate industry. Excellent communication and organizational skills to ensure customer satisfaction and efficient office administration. Expert proficiency with scheduling software, and proven history of facilitating effective collaboration between agents and support personnel.
Skills and Qualifications
● Excellent written and verbal communication skills
● Strong time management and organizational abilities
● Proficient with Microsoft Access, MLS, and Propertybase CRM software
● Typing speed of 85 WPM
● Friendly and reliable
● Exceptional customer service and conflict resolution
Receptionist/Front Desk Manager – Century Real Estate
● Manage team of receptionists, creating and updating work schedules, resolving issues, and overseeing training for new front desk personnel
● Contact agents, clients, owners, and tenants as necessary to schedule showings, answer questions, follow up on contracts, and request information
● Support agents during client meetings, taking notes, offering refreshments, and providing documents and other materials as necessary
● Initiated and managed company’s transition to cloud-based scheduling system, allowing remote system access and improving efficiency by 25%
● Received Outstanding Employee Award for 4th Quarter, 2015
Receptionist – Mountain Property Group
● Communicated directly with clients by answering phones, greeting visitors, and responding to emails, providing information and connecting clients with real estate agents
● Scheduled showings of properties according to specific instruction from agents and owners, ensuring exceptional customer service
● Utilized computer database to enter showings, record feedback, maintain client contact information, and file digital documents
● Maintained front desk and lobby, creating a comfortable and beautiful environment
● Updated procedures for delivering time-sensitive documents, resulting in 80% reduction in missed deadlines
Part-Time Receptionist – University of Colorado at Boulder Financial Aid Office
● Answered general questions through phone and email communications and directed clients to financial aid officers as necessary
● Greeted visitors immediately and provided directions to offices and meeting rooms
● Provided clients with proper forms and documentation as required
● Sorted mail, accepted deliveries, and submitted paperwork efficiency, delivering items to colleagues quickly and accurately
● Earned Most Helpful Award for the 2012/2013 school year
Education and Certifications
Certified Professional Receptionist – 2016
National Association of Professional Receptionists, Colorado
Bachelor of Arts in Communication – 2014
University of Colorado, Boulder
Student Body and Community Liaison
How To Get Your Receptionist Resume Past an ATS
Your goal is to create an impressive resume that will catch a hiring manager’s attention and lead to an interview. However, you may have an additional obstacle to clear before your resume even lands on a hiring manager’s desk: a computerized Applicant Tracking System. Many companies are utilizing this technology to complete an initial screening of submitted resumes before sending them along to the hiring manager.
The good news about preparing your resume to pass an ATS is that many of the steps are things you would be doing anyway to improve your resume. You’ll need to eliminate spelling mistakes and grammatical errors since they can confuse an ATS. It’s also important to make sure your document is easy to read by choosing a standard professional font and using a clear format. This will increase your chances of impressing both an ATS and a hiring manager.
There are a few additional steps to take to optimize your document to earn an ATS program’s approval. Most systems search resumes for specific terminology and keywords, so you should use a receptionist job description for a resume to make sure you include the right words at the correct frequency. Not sure what keywords you should use? Try feeding several receptionist job listings into a text analysis program, such as one that creates a word cloud. The results can help you easily see likely keywords.
Once you have your keywords, how should you incorporate them into your resume? Focus on using them naturally and not overusing them, as keyword stuffing will likely lead to a poor ATS score. In the sample receptionist resume, some of the keywords repeated throughout the text include communication, customer service, scheduling, and organization. Start your resume off well with a strong professional summary that includes your job title and describes a few outstanding achievements using keywords.