Experienced call center professionals depend on their technical and interpersonal skills to answer questions, solve complex problems, and build ongoing positive relationships with clients. To move to the top of a hiring manager’s list of promising candidates, your resume should illustrate your relevant expertise and the value you bring to an organization.
If you’re a whiz at delivering top-notch customer service but feel as if you fall short in the resume writing department, take heart. In our call center resume templates, we show you some vital steps and offer expert tips to help you create a persuasive, well-written version of your own.
Free Customer Service Resume Templates for Industry Professionals
Browse templates and job-specific examples of professional customer service resumes.
How To Mention Your Call Center Experience
Call center agents support an organization’s mission by delivering excellent customer service to clients via telephone, email, live chat, or other channels. As explained in this article on how to write a resume, it’s a good idea to review the job advertisement and echo its language to describe your experience. Browse through our call center resume templates for great examples on how to use action verbs to play up your strengths:
• Track customer interactions by composing, reviewing, and updating notes in customer relationship management platform
• Identify and resolve customer issues with through active listening, problem analysis, and troubleshooting
• Educate callers about products, processes, and best practices that solve typical user problems and improve productivity
• Assess ongoing issues and explore new solutions that improve outcomes for both the organization and its clients
• Deliver excellent customer service while meeting standards for speed to answer, call volume, satisfaction ratings, and other key metrics
Call Center Resume Tips
Our call center resume templates provide a great resource to help you start your writing process. Because you’ll need to adopt some other smart tactics for composing a winning document, review these tips that can help you grab and keep a recruiter’s attention:
1. Personalize Your Call Center Resume:
In an age where applicant tracking software pre-screens job applications, keywords are everything. Study each job posting for critical keywords that reflect your skills and experience and incorporate these throughout your document.
2. Write a Powerful Summary Statement:
As The Balance explains, the summary statement is a powerful marketing pitch that sells you as a qualified candidate. Carefully choose pertinent strengths, core competencies, and standout accomplishments that match what the employer wants in a new hire.
3. Use Specific Examples and Experiences:
A compelling summary statement and targeted skills section show what you’re capable of, but specific examples in your work history serve as proof of your claims. Choose accomplishments that demonstrate how you added value for previous employers.