Your career hinges on your ability to write a great resume. With free customer service resume templates, you can learn exceptional resume design. These real-world templates show documents that work in action. Try these great examples of winning content.
Free Customer Service Resume Templates for Industry Professionals
Learn what makes a professional customer service resume with industry-specific examples.
Find the Perfect Customer Service Resume Templates
Your resume is the key to landing the job you've always wanted; employers judge your resume before they ever meet you. Often, they make snap decisions in 10 seconds or fewer. With our customer service resume templates, you can make certain you pass. Our templates help you tailor your resume to meet industry standards. We also teach you how to integrate your personal talents to make your submission unique and individually you. While customer service jobs may be common, your resume should prove that you're uncommonly qualified.
The U.S. Bureau of Labor Statistics estimates that in the U.S. alone, over 2,700,000 customer service jobs are available. Projections show 5% growth over the next years of job industry development. You want to rise to the challenge and join that growth wave with a ready-made resume. We'll show you examples of real-world resumes that have worked for past candidates. This includes examples from various customer service fields. These samples and templates will break down the approach that's best for you. Let us show you how to make your career shine.
Retail Resume Template
For retail candidates, a customer service resume should focus on people skills. You can also mention your ability to close a sale. Whether working the register or back stock, you're still expected to deliver great customer service. With customer service resume templates, you can learn how to organize your skills. Your resume should present a positive, can-do attitude and outstanding customer focus. Retail in specific has over 4,800,000 jobs in the current market. So while growth projections hit a slower 2%, there are still opportunities to impress your way into an excellent job.
Customer Service Representative Resume Template
Customer service representatives rely on their ability to communicate, and your resume should reflect that. Use clear, concise language that conveys a personable tone. Focus on metrics. For call representatives, it's not just important to deliver service with a smile, you must also show you can meet call metrics for quality, customer satisfaction, and sales.You should also focus on team collaboration. Whether you work in a call center or in a store, you'll partner with other team members to achieve customer goals. Show this succinctly in your job descriptions and accomplishments.
Technical Support Resume Template
In your role, you need to marry technical skills and soft skills. Technical support specialists have a vital role in our current technology-driven economy. With our customer service resume templates, you can find the best way to mix your technical capabilities with other talents. Show off skills in team-building, customer service, and support to paint yourself as a problem-solving expert.Don't bog your resume down in too much technical jargon. Use engaging language that describes your accomplishments instead of listing technical skills. Be judicious in selecting a few representative technologies to showcase.
Customer Service Management Resume Template
Once you've reached a management level, your resume needs to reflect that. While you want to focus on general customer service skills, you should also spotlight other skills. Showcase team leadership, quality control, training, mentorship, and problem-solving.The U.S. Bureau of Labor Statistics cites strong growth for customer service roles. In particular, candidates with excellent computer and customer service skills should thrive. Don't hesitate to make mention of your knowledge of order entry systems, office software, and more.
Call Center Resume Template
Call center representatives may not speak to customers in person, but your communication skills still matter. This is particularly true in telemarketing. Your resume should show you can form a quick rapport with customers. Discuss how you understand their needs through conversation alone. Our customer service resume templates show you how to do this.With economic globalization, many customer service representatives work with international clients, and others find themselves even working from home. To make your resume shine, emphasize your ability to self-start in any environment. Focus on being able to operate independently as well as on a team. Employers should trust you to handle issues with minimal supervision.
Additional Popular Customer Service Resume Templates
Need more information and a few pointers on skillful resume writing? Take a look at more real-world customer service resume templates. Created by professionals in your field, these templates are sure to motivate and inspire you. Use them to learn how to show your worth as an expert customer service professional worth hiring.
Customer Service Representative, 11/2014, 7/2016, Teleperformance Philippines, Cebu, Cebu, Philippines, •Answered an average of 50 calls a day mostly coming from an angry customer maintaining positive attitude. •Attracts prospect customers by answering product and service inquiries; giving information about other products and services. •Opens customer accounts by recording account information. •Maintains customer records by updating account information. •Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and •explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. •Anticipated customers' needs and recommended products. •Took escalated calls from another representatives and providing appropriate solution leading to customer retention.
Line manager, 2013, 2015, US NAVY, Honolulu, Hi, US, Planned meals and preparation, and supervised the cooks team in the restaurant. Designed menus for executives and working customers, for weddings, for big events of more than 300 guests. Ordered food suppliers, hired workers, and ensured that health regulations were followed. Directed the restaurant, trained the cooks, set the production flow and managed inventory. Maintained organization and kitchen cleanliness.
Customer Service, 03\2014, 08\2014, HR Manpower, Tanta, Al Gharbia, Egypt, Dealt with client problems and complaints keeping cordial and helpful. Trained the client service department on customer service and phone skills. Assisted customers by phone to detect technical problems.
Dedicated customer service manager with 13+ years of experience in call center and home base setting. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all operations policies.
Outbound Calling (Appointment Setter), November 2016, May 2017, Taskblocking Solutions, Nashville, Tennessee, United States of America, (Outbound) Home based Job - Real State and Car Dealership Company
Wardrobe Distribution Center Attendant, February, 2010, April, 2017 (Currently Employed), Seattle Mariners, Seattle, Washinton, United States, Mainly my job consists of making sure that all Mariners day of game employees (of which there are about 1,200) have the proper clothing items, supplies, and badges. We provide every employee with pants, shirts, jackets and hats. Every clothing item is barcoded and entered into our own inventory management system/employee database. That database is separate from the main Mariners employee database. Myself and two co-workers are responsible for all the data entry and maintenance for that system.-Data entry-Inventory management-Distribute supplies to Day of Game Staff-Assist individual employees in the use of computer software and equipment.-Deal with employee problems and complaints, keeping cordial and helpful.-Make between 500 and 1000 engraved plastic name tags per year using vector based engraving software and an engraving machine
Custodian, 06/09, 08/09, Theo Ratliff Center, Demopolis, Alabama, United States, Clean Office Building
I am currently seeking temporary part time employment. As you will see in the following resume, I have a very long period with no employment. I was fortunate enough to be able to semi-retire at a young age. I am finding myself with too much time on my hands and I'm looking for a job that I would enjoy and have fun doing, I'm not ready to jump back into the corporate world. My resume will also show a history of sales positions, but I have a long history in the food and beverage industry before my time in sales. Please keep these things in mind while considering me for employment.Thank you!
Customer Service Manager, May 2010, October 2013, CJD Global, Orlando, FL, USA, - Oversaw call center employees to ensure customer satisfaction goals were constantly met - Initiated operations improvements to improve overall call center productivity - Developed all process control and metrics for daily management of the call center - Managed call center from initial start-up to full operational status - Analyzed call volume and average call time to monitor Customer Service Representatives' performance and productivity
Cashier, 6/2015, 3/2016, Northern Food and Tobacco, Salina, Kansas, United States, Assisted customers and answered all their questions about our products. Dealt with the cash register, returns and exchange requests. Organized items, controlled inventory and cleaned the store. Dealt with payments using credit card machines and totalized sales on daily basis. Answered client questions and was in charge of customer complaints. Traced inventory, ordered merchandise, controlled sales, reconciled cash and receipts, and made bank deposits.
To obtain a position assisting people and solving their problems.
Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge on different services
Sales Associate, 07/2016, present, High Tides, Glenwood Springs, Colorado, United States, Dealt with client problems and complaints keeping cordial and helpful. Helped clients to locate articles, explained features and contrasted different models. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests. Described the financing options and handled the paperwork required for making a sale. Reconciled payments with total sales.
Senior Quality Analyst, June 2012, Present, Concentrix Services Philippines, Quezon City, NCR, Philippines, Dealt with client problems and complaints keeping cordial and helpful. Trained the client service department on customer service and phone skills. Trained the customer service department on the different products and services provided by the company. Trained the customer service department on the use of the telephone and computer systems. Assisted customers by phone to detect technical problems. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail.
Banquet Lead Houseman Supervisor, 02/12/02, present, The Westin Riverwalk Hotel, San Antonio, Texas, United States, I have been working in the hopsitality business for 14 years going on 15 years with the same company. I started out as a banquet houseman then got promoted to a banquet houseman supervisor and now the lead banquet houseman supervisor. I am in charge of setting up all events for the hotel anywhere from meeting events to dinners ,receptions , and weddings. At times i help as a server and a banquet captian when needed. I am tabc certified and have my food license. speak spanish fluent.
Customer Service Representative, 16.04.2014, 18.02.2015, Mir Enterprise, Saint-Petersburg, Leningrad region, Russia, Dealt with client problems and complaints keeping cordial and helpful. Trained the client service department on customer service and phone skills. Assisted customers by phone to detect technical problems. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail. Explained clients the terms of warranties. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests.
Deli Clerk? cashier, 10/2015, 06/2016, Kims convience Store, Palestine, Texas, United States, . Designed and arranged the window and store displays in the most attractive way for clients. Assisted customers and answered all their questions about our products. Explained and demonstrated products to customers to help them to make purchases.
Additional Customer Service Resources
Try these great resources for customer service professionals:
U.S. Bureau of Labor Statistics: Check this government agency website for great statistics and insights on customer service job growth and trends.
Forbes: 3 Hidden Trends Shaping Customer Service and Field Service in 2018: Take a look at how artificial intelligence and other technologies will shape your role in customer service.
USA Today: 5 Job Trends to Watch for in 2018: Try these insights on changing job markets in 2018.