Your career hinges on your ability to write a great resume. With free customer service resume templates, you can learn exceptional resume design. These real-world templates show documents that work in action. Try these great examples of winning content.
Free Customer Service Resume Templates for Industry Professionals
Learn what makes a professional customer service resume with industry-specific examples.
Find the Perfect Customer Service Resume Templates
Your resume is the key to landing the job you've always wanted; employers judge your resume before they ever meet you. Often, they make snap decisions in 10 seconds or fewer. With our customer service resume templates, you can make certain you pass. Our templates help you tailor your resume to meet industry standards. We also teach you how to integrate your personal talents to make your submission unique and individually you. While customer service jobs may be common, your resume should prove that you're uncommonly qualified.
The U.S. Bureau of Labor Statistics estimates that in the U.S. alone, over 2,700,000 customer service jobs are available. Projections show 5% growth over the next years of job industry development. You want to rise to the challenge and join that growth wave with a ready-made resume. We'll show you examples of real-world resumes that have worked for past candidates. This includes examples from various customer service fields. These samples and templates will break down the approach that's best for you. Let us show you how to make your career shine.
Retail Resume Template
For retail candidates, a customer service resume should focus on people skills. You can also mention your ability to close a sale. Whether working the register or back stock, you're still expected to deliver great customer service. With customer service resume templates, you can learn how to organize your skills. Your resume should present a positive, can-do attitude and outstanding customer focus. Retail in specific has over 4,800,000 jobs in the current market. So while growth projections hit a slower 2%, there are still opportunities to impress your way into an excellent job.
Customer Service Representative Resume Template
Customer service representatives rely on their ability to communicate, and your resume should reflect that. Use clear, concise language that conveys a personable tone. Focus on metrics. For call representatives, it's not just important to deliver service with a smile, you must also show you can meet call metrics for quality, customer satisfaction, and sales.You should also focus on team collaboration. Whether you work in a call center or in a store, you'll partner with other team members to achieve customer goals. Show this succinctly in your job descriptions and accomplishments.
Technical Support Resume Template
In your role, you need to marry technical skills and soft skills. Technical support specialists have a vital role in our current technology-driven economy. With our customer service resume templates, you can find the best way to mix your technical capabilities with other talents. Show off skills in team-building, customer service, and support to paint yourself as a problem-solving expert.Don't bog your resume down in too much technical jargon. Use engaging language that describes your accomplishments instead of listing technical skills. Be judicious in selecting a few representative technologies to showcase.
Customer Service Management Resume Template
Once you've reached a management level, your resume needs to reflect that. While you want to focus on general customer service skills, you should also spotlight other skills. Showcase team leadership, quality control, training, mentorship, and problem-solving.The U.S. Bureau of Labor Statistics cites strong growth for customer service roles. In particular, candidates with excellent computer and customer service skills should thrive. Don't hesitate to make mention of your knowledge of order entry systems, office software, and more.
Call Center Resume Template
Call center representatives may not speak to customers in person, but your communication skills still matter. This is particularly true in telemarketing. Your resume should show you can form a quick rapport with customers. Discuss how you understand their needs through conversation alone. Our customer service resume templates show you how to do this.With economic globalization, many customer service representatives work with international clients, and others find themselves even working from home. To make your resume shine, emphasize your ability to self-start in any environment. Focus on being able to operate independently as well as on a team. Employers should trust you to handle issues with minimal supervision.
Additional Popular Customer Service Resume Templates
Need more information and a few pointers on skillful resume writing? Take a look at more real-world customer service resume templates. Created by professionals in your field, these templates are sure to motivate and inspire you. Use them to learn how to show your worth as an expert customer service professional worth hiring.
My objective is to experience being responsible for something bigger in life. A job will hep me get ready for when I become old enough to be on my own and take care of myself.
Collector, January 2017, Current, Franklin Collection Service, Tupelo, Mississippi, USA, Dealt with client problems and complaints keeping cordial and helpful. Described the financing options and handled the paperwork required for making a sale. Explained clients the terms of warranties.
Email Chat Support - Uber Specialist, October 14, 2016, June 1, 2017, TaskUs, Quezon City, Metro Manila, Philippines, Dealt with client problems and complaints keeping cordial and helpful. Trained the customer service on company policies and regulations. Explained clients the terms of warranties.
Independence High School, 2017, Bakersfield, California, United States, GE, GED, I've graduated high school
Waitress/ Expediter/ Busser, 2014, 2016, Barangas On The Beach, Hamilton, Ontario, Canada, Dealt with customer payments. Took drink and food orders from customers. Informed and explained the menu to customers Welcomed guests and seat them at tables.
customer service, 4/16, 12/16, dollar tree, Oklahoma City, Oklahoma, United States, Reconciled payments with total sales. Operated the cash register and handled return or exchange requests. Anticipated customers' needs and recommended products. Supported IT employees within the company. Helped clients to locate articles, explained features and contrasted different models. Trained the customer service on company policies and regulations. Trained the customer service department on the use of the telephone and computer systems. Assisted customers and answered all their questions about our products. Explained and demonstrated products to customers to help them to make purchases. Dealt with work schedules and assigned duties and responsibilities to each worker in the store. Supervised and evaluated cashiers and sales associates performance. Checked inventory levels and sales to order exactly what was needed.
Cook/ customer service Deli, January 2017, present, Fraberg's foods, Monrovia, Indiana, United States, I help customers with placing orders, custom cut meats and cheeses. Also cook all food for hot bar, stock for the next shift, clean the entire department and ensure they have everything they need to preform their job with ease.
Shift Supervisor, 11/2015, 12/2016, PLS Check Cashers, Chicago, Illinois, USA, Dealt with client problems and complaints keeping cordial and helpful. Trained the client service department on customer service and phone skills. Trained the customer service department on the use of the telephone and computer systems. Trained the customer service on company policies and regulations. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail. Assisted customers by phone to detect technical problems. Helped clients to locate articles, explained features and contrasted different models. Explained clients the terms of warranties. Anticipated customers' needs and recommended products. Operated the cash register and handled return or exchange requests. Described the financing options and handled the paperwork required for making a sale. Reconciled payments with total sales.
Manufacturing, 2016, 2017, Park Place, Greenville, South Carolina, United States, Park Place, a staffing place in piedmont, sc. worked with creating matress.
Head Barista, 2003, 2017, Nature's Food Patch, clearwater, FL, USA, Prepare work area for the day. Prepare customers drink orders in an efficient friendly manner. Keeping all the machines clean and operating.
Culinary Specialist, 02/2017, Present, Olive Garden, Matteson, IL, United States, Prepared different pies, tops, meringues and creams.Determined variety and quantity of pastry to bake. Cleaned the working area and equipment. Informed and explained the menu to customers Realized special cuts of meat following customers requirements. Organized the food, meat, products, vegetables, fruits to show them attractive to customers.
CUSTOMER CARE ADVOCATE, 08/2016, 10/2016, NIEMAN MARCUS CALL CENTER, DALLAS, TX, , Dealt with client problems and complaints keeping cordial and helpful. Trained the customer service on company policies and regulations. Assisted customers by phone to detect technical problems. Sending out surveys to selected households regarding the radio.
Technical Support Representative, 05/01/2015, 08/15/2016, Convergys, Jacksonville, North Carolina, , Dealt with client problems and complaints keeping cordial and helpful. Assisted customers by phone to detect technical problems. Explained clients the terms of warranties. Anticipated customers' needs and recommended products.
Customer Service Representative, 2/16/2000, 6/20/2009, Walmart, Orlando, Florida, , Operated a forklift to assist in clean up and moving items around the garden center Performed duties required by managers in the garden department Assist customers with the items they bought from the store Dealt with client problems and complaints keeping cordial and helpful
I am looking to assist a results-oriented organization in maximizing performance objectives; based on superior customer service, assertiveness and goal oriented team building.
Cashier, 04/2013, 08/2013, Walmart, Panama City, Florida, United States, Assisted customers and answered all their questions about our products. Assisted clients to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers' needs. Dealt with the cash register, returns and exchange requests. Dealt with payments using credit card machines and totalized sales on daily basis.
Saint Louis School, Inc (Center), 2018, Baguio City, Benguet, Philippines, STEM, STEM Graduate, High School Diploma
Customer Service Associate, December, 2014, Current, Kum and Go, Bentonville, Arkansas, United States, Maintained organization and kitchen cleanliness. Trained new employees in store functions and procedures. Took phone calls, helped customers directly and prepared food on a daily basis. Met and maintained all standards of the health and safety code of the location. Was specifically commended on my standards of workplace cleanliness and policy by the District Manager multiple times.
Additional Customer Service Resources
Try these great resources for customer service professionals:
U.S. Bureau of Labor Statistics: Check this government agency website for great statistics and insights on customer service job growth and trends.
Forbes: 3 Hidden Trends Shaping Customer Service and Field Service in 2018: Take a look at how artificial intelligence and other technologies will shape your role in customer service.
USA Today: 5 Job Trends to Watch for in 2018: Try these insights on changing job markets in 2018.